IT Connectivity Lab Technician Houston TX

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146826BR

Job Title:

IT Connectivity Lab Technician – Houston, TX

No. of Positions:

1

Job Description:

Where you fit in

The digital transformation strategy of Shell requires an increasingly flexible, agile and secure IT environment in order to enable best use of data, cloud services, personalization of user experience and connectivity of devices. Keeping our business goals and user experience in the forefront, Shell IT has taken the decision to insource or directly procure a number of connectivity services. By taking greater control over key aspects of connectivity we can provide our users with better user experience, speed and agility, while maintaining operational effectiveness and efficiency. As a result, we are building a partially insourced and multi-vendor ecosystem for our connectivity products and services and will be developing new skills and capabilities. Come join us on this exciting and ambitious journey.

What is the role

The Connectivity Lab Technician oversees the operation of the Connectivity laboratory. The laboratory technician will be responsible for maintaining the lab including ordering supplies, setup of equipment, equipment maintenance, documentation (inventory, cabling and test scenarios), and scheduling the lab for use by operations and portfolio staff. The ability to work independently is expected. The laboratory technician will also be responsible for overseeing HSSE guidelines are being maintained in the lab.

A Lab technician typically has Level 2 or level 1 support skills and is a generalist in multiple infrastructure platforms. They will need to be familiar with the Connectivity standards. They provide support in the lab and perform against defined lab scripts as well as test new software or configurations of the infrastructure platforms. The technician is also responsible for documenting the results of the lab testing.

In the Connectivity team, the lab technician will provide lab support across a range of areas:


Wide Area Networking. Shell has 800 sites globally with 10 global data centres and 375 local data centres. These are supported by various technologies e.g. MPLS, point to point circuits etc. Internet access is provided via global/regional datacentres or locally.
Network Security. Shell has over 300 firewalls with 26,000 remote access workers per day. Other services include intrusion protection and internet content filtering These services rely on a number of vendors including zScaler and Cisco
Local Area Networking. Globally Shell has 20,000 assets supporting wifi and fixed LAN with products from Cisco and Aruba.
Voice. Shell has over 100 PABXs (TDNM and IPT) with over 20,000 extensions. Other services include call centres, global toll-free numbers and 35,000 mobile phone subscribers.


You will report to the Senior Service Manager while maintaining some degree of autonomy driven by the operational nature of the lab. This position has no direct reports but needs to influence with peers at a working 'hands on' level across ITSO and Supplier organisations.

Auto req ID:

146826BR

Skillpool:

IT Service Management & Delivery

Country of Work Location:

United States

Employment Type:

Full Time

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business. Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Houston - EP Center Americas

Requirements:

What we need from you


Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Minimum three (3) years of field support experience with at least one year of telecommunications installation experience is preferred.
Bachelor’s degree or equivalent work experience required.
General knowledge of electrical, electronic or telecommunications equipment, systems and applications.
Telecom certifications, A , NET , CTP and a CCNA are preferred to perform the work as described above.
Certifications such as a CCSP, CCDA, CCIE, MSCE, MCSD, FCNE, or CCNP are desirable although not a requirement for the job as described.
Experience Requisition Compensation supporting VoIP, IP Telephony and Unified Messaging (UM) including Quality of Service (QoS), redundancy, architecture, engineering, implementation, troubleshooting resiliency, load balancing, creation of complex dial plans, call routing and trunk engineering is strongly preferred.
Experience troubleshooting Linux OS is preferred.
Practical experience in network designing, implementation and management of LAN/WAN Systems is also preferred.
Knowledge in ITIL processes, incident, problem and change management.
Ability to handle concurrent tasks with appropriate priority.
Self-starter with good analysis and problem-solving skills.
Ability to operate in a global, virtual cross-cultural organization, working in different time zones.


City, State (if applicable):

Houston, TX

Company info

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