Store Design Director

Profile

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Role Summary:
The Store Design Director will apply their extensive knowledge of human based design principles in service of meaningfully improving the physical experiences customers have with **MEMBERS ONLY**SIGN UP NOW***.. This role needs to continue to define the horizon strategy for the physical space of our real estate (stores, distribution centers, offices, etc…) while being customer obsessed and connecting the work from a digital first perspective to stay ahead of our customer and employee needs. This role leads a team of store designers, fixture designers and fixture engineers and works in partnership with stakeholders and business teams across the organization. This role is responsible for leading initiatives to improve interactions customers will have with **MEMBERS ONLY**SIGN UP NOW***. in our stores and via digital channels. As a store experience leader in the organization, the Director will use data, customer and employee feedback and available research to shape the design within the **MEMBERS ONLY**SIGN UP NOW***. physical environment leading in a customer obsessed way.

At **MEMBERS ONLY**SIGN UP NOW***. we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

At **MEMBERS ONLY**SIGN UP NOW***., we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities:
1. Lead a team focused on design and engineering capabilities Lead a multi-faceted team of designers and engineers focused on defining and delivering our overall store experiences
Provide high quality designs and capability thorough the services the team provides
2. Be a champion for the customer Understand, teach and lead design through an understanding **MEMBERS ONLY**SIGN UP NOW***.s customer vision and customer need states
Champions the customer and employees voice throughout all the design work
Through insights and analysis of reports, makes informed design decisions and is able to explain the effects of potential decisions/action to key partners, influencing outcomes
Drives an agile process of customer and employee learning within the team
3. Ensure efficient and effective processes to deliver store experience design work Leads and executes a portfolio of large-sized, complex projects by overseeing the creation of process plans, ensures required inputs, outputs, interdependencies and consequences are considered
Ensure the successful execution of the work by meeting customers' current needs, but anticipate and prepare to address future ones
Prioritizes capability needs including allocation of resources, costs, and operational support for projects and initiatives
Experience:
10 years of experience in a design related role or related area (Store design, interior design, store experience, etc).
8 years leading an Experience team, or design/copywriting team
Expert knowledge of store design principals and brand standards, human based design, fixture engineer or related areas

Company info

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