Care Coach RN- Conviva Plantation

Profile

Description

Responsibilities

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva Care Solutions we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Conviva Care Solutions, we are seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

Roles Description:

Be a part of the Clinical Care Team-- as a Care Coach you will work alongside a PCP in a clinic to engage our members to develop lifelong well-being and health. The Conviva Care Center Care Coach helps coordinate and evaluate the management of patients with acute and chronic conditions, as well as patients discharged from acute facilities, to achieve high quality care. The Care Coach is an integral part of clinical rounds and interacts with all levels of nursing and other departments to assure effective utilization of resources that meet the physiological and safety needs of the patient and their families.

The Care Coach nurse for this position will work in our Conviva Plantation center location. Monday-Friday 8am-5pm

Role Competencies:


Demonstrated ability to create an exceptional patient experience leveraging excellent customer service skills
Serve as liaisons between doctors, care providers, patients, and patient representatives.
Ability to work well with a team; Develop and manage interpersonal relationships with entire care team
Implement physician approved care plans for patients in the Care Coordination System.
Lead and collaborate with other members of the healthcare team in the planning, directing and evaluating patients in the Care Coordination System
Monitor and care for high risk patients with acute and chronic medical conditions
Assess patient needs; develop, plan, implement and evaluate goals with interventions for the care plan to meet patient's and family's needs
Record patient care and progress on appropriate documents including patient-specific care plans. Maintain and properly log patient follow up calls as required
Educate and teach patients and families regarding patient disease and procedures that will directly affect the patient
Flexible to changes in work schedule and location as needed by the organization
Maintain standards for professional nursing practice and demonstrate the ability to use the nursing process in setting
Maintain clear and active nursing license
Other duties as assigned


Role Requirements:


Bilingual-Spanish & English-a MUST
Active RN License in the State in which they practice
Active CPR-BLS from the American Heart Association
Minimum 2 years prior nursing experience in an acute or post-acute setting, case management or disease management
High proficiency with computers including Microsoft products, Word, Excel, and Outlook
Able to engage with patients face to face and telephonic


Role Desirables:


Prior clinical experience in an acute care, intensive care and/or coronary care or Medical Surgical experience preferred
RN license, Bachelor's or Associate degree in Nursing preferred, Certified Case Manager
Experience with Electronic Medical Records; e-Clinical Works (e-CW)
ICD-10, CPT codes, HCPCS knowledge preferred
Managed care experience including knowledge of HEDIS and CMS guidelines


Environmental / Working Conditions: Medical office environment.

Physical Demands: Requires sitting and standing associated with normal medical office environment.

Scheduled Weekly Hours

40

Company info

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