Field Service Representative - Military Veterans

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**MEMBERS ONLY**SIGN UP NOW***.u2019s Engineering Service & Systems Divisionu202fis seeking a Field Service Representative to join our team. This position will be based at our Austin, San Antonio, Lubbock, Corpus Christi, or Midland, TX. **MEMBERS ONLY**SIGN UP NOW***.u2019s Engineering Service & Systems division wants to help you fuel your career! **MEMBERS ONLY**SIGN UP NOW***. has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering.u202f Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about todayu2019s cutting-edge technology and engineering techniques.u202f We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing systemu202fproblems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities. Making what matters work at **MEMBERS ONLY**SIGN UP NOW***. takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. Itu2019s where bold, bright professionals like you can reach your full potentialu2014and where you can help us reach ours. In this function you will: Provide field service engineering and technical assistance to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment. Self-manage assigned projects for electrical equipment Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation. Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations Provide technical solutions to customers Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls. Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification. Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer. Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints. Skilled proficiency in one or more of the following: Intermediate Protective Relays Advanced PQ Measurements Disaster Recovery Rotating Machinery Protection & Control Design When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger. QualificationsRequired (Basic) Qualifications: High School Diploma or GED from an accredited institution Minimum of 1u202fyears of experience evaluating and servicing electrical distribution or control systems. Must be able to work in the United States without corporate sponsorship now and within the future. No relocation benefit is being offered for this position. Must possess an active and unrestricted driveru2019s license. Preferred Qualifications: Bacheloru2019s degree in Engineering from an accredited institution Three years or more experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systemsu202f Experience performing power quality measurements, troubleshooting, and analysisu202f Experience with protective relays NICET/NETA certification Position Success Criteria: Must be willing to travel to customer sites within South West region of Texas and **MEMBERS ONLY**SIGN UP NOW***. office as needed. Strong communication skills both oral and written. Strong computer skills Understanding of the company's and competitor's electrical, electronic and mechanical products and services.u202f Knowledge and practice of safety precautions related to working with electrical and electronic equipment. Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction. Submit to periodic customer required background and drug screenings. Must be able to obtain a government TWIC card We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating **MEMBERS ONLY**SIGN UP NOW***. sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico)We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #LI-MC2 What you will get from us**MEMBERS ONLY**SIGN UP NOW***.u2019s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power u2013 more safely, more efficiently and more reliably. Making what matters work at **MEMBERS ONLY**SIGN UP NOW***. takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. Itu2019s where bold, bright professionals like you can reach your full potentialu2014and where you can help us reach ours. **MEMBERS ONLY**SIGN UP NOW***.u2019s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we u2014 as individuals and as a company u2014 are stronger.We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the companyu2019s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Job: EngineeringRegion: North America u2013 US/Puerto RicoOrganization: ESSG EESSD Electrical Engrg Svcs Systems DivJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another **MEMBERS ONLY**SIGN UP NOW***. facility) allowed for this position?: YesDoes this position offer relocation?: NoTravel: Yes, 25 % of the Time**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity and Affirmative Action Employer. **MEMBERS ONLY**SIGN UP NOW***. is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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