Manager of Omni Channel Optimization

Profile

:,ActualValueFromSolar:null},{QuestionName:What Youu0027ll Do,AnswerValue:The Manager - Omni Channel Optimization is responsible for delivering workforce management strategies u0026 methodologies on behalf of UMBu0027s Consumer Line of Business. This includes continuous improvement opportunities to drive Universal Banking choreography and effectiveness, deployment and maintenance of appointment setting solutions, and support Shared Banker programs. Additionally, the Manager - Omni Channel Optimization is also responsible for leading the Retail Bank Float team, which provides Personal Banker coverage support across the UMB footprint. In this capacity, you will inspire and lead float associates to meet customer expectations while ensuring the team follows all sales, support and operational policies and procedures.u003cbr/u003eu003cbr/u003eThe Manager - Omni Channel Optimization will implement Consumer strategy by enabling customer `Channel of Choiceu0027, allowing customers to seamlessly navigate channels based upon need u0026 preference. The role requires a highly motivated individual with high emotional intelligence, a passion for customer experience, ability to develop teams, and skilled at partner relationship management. A successful candidate in this role will be solutions-oriented with a strong program/project management background, critical thinking abilities to identify u0026 implement continuous improvement opportunities and the analytical skills to measure success. u003cbr/u003eu003cbr/u003eThis position primary responsibilities include: u003cbr/u003e- Apply structured problem-solving methodologies to continuously improve treatment delivery u0026 optimize our customeru0027s ability to leverage Channel of Choice. u003cbr/u003e- Optimize Consumer Workforce Management practices, including Universal Banking effectiveness, branch choreography, float resource allocation and shared banker programs. u003cbr/u003e- Manage Workforce Management related KPIs including financials, production metrics, voice of customer feedback, etc. Translate data into insights to develop continuous improvement recommendations and drive efficiencies. u003cbr/u003e- Deliver ongoing development for Regional Float Managers, as well as floating personal bankers, when required. This includes coaching, performance appraisals, promotions, salary recommendations, etc. Provide float team oversight of sales, service u0026 operational duties to deliver TUCE (The Unparalleled Customer Experience). u003cbr/u003e- Create a work environment that fosters teamwork, high morale, and retention of workforce; demonstrate leadership and resourcefulness in all interactions with associates and customersu003cbr/u003e- Lead implementation of Workforce Management u0026 Appointment Setting tools/solutions. Create mechanisms to access, analyze u0026 report productivity and utilization. Participate in vendor selection activities as required. u003cbr/u003e- Partner with Consumer Leadership to customize Universal Banker applications in support of branch network planning strategies. u003cbr/u003e- Actively build u0026 manage professional relationships with Branch Regional u0026 Territory leadership to develop effective partnerships to work across departmental lines. u003cbr/u003e- Develop recommendations, business cases/proposals, and program reviews as appropriate. u003cbr/u003e- Other duties as assigned.,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Requisition Number,AnswerValue:11980BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:At UMB,AnswerValue:We strive to deliver u003ciu003etheu003c/iu003e unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity! u003cbru003eu003cbru003eWhat youu0027ll get: u003cbru003eu003cbu003eUnique Benefit Programs : u003c/bu003e We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!u003cbru003eu003cbu003eProfessional Development: u003c/bu003eWe provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.u003cbru003eu003cbu003eCommunity Involvement:u003c/bu003e Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.u003cbru003eu003cbu003eCulture of Diversity and Inclusion: u003c/bu003eWe are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas. u003cbru003eu003cbru003ePlease visit us at u003ca href=****target=_blank\u003ecareers.umb.comu003c/au003e to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.,VerityZone:formtext38,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Work Schedule,AnswerValue:Monday-Friday: 8:00am-5:00pm,VerityZone:formtext12,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Division Name,AnswerValue:Consumer Services ,VerityZone:formtext8,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Kansas City,VerityZone:formtext13,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Preferred Requirements,AnswerValue:- 10 years of Retail leadership experience with emphasis in sales u0026 service,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Job Title,AnswerValue:Manager of Omni Channel Optimization,VerityZone:formtext29,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Address,AnswerValue:1010 Grand Blvd,VerityZone:formtext31,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Shift,AnswerValue:Full Time ,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:MO,VerityZone:formtext28,QuestionType:text,ActualValueFromSolar:null},{QuestionName:In this Role, You will Need,AnswerValue:- Experience leader with ability to execute on joint goals and strategizing with all LOB partners. u003cbru003e- Ability to build effective teams creating a shared vision u0026 inspiring trust across the organization. u003cbru003e- Proficient in developing associate skills with ability to remotely manage, coach, influence and develop associates. Actively recruits for new talent.u003cbru003e- Ability to influence effectively among peers, collaborate u0026 build relationships. u003cbru003e- Ability to present and convey information that influences and calls individuals to action across all levels of the organization with strong verbal and written communications skills.u003cbru003e- Knowledge of banking products, systems, policies/procedures and regulations.u003cbru003e- Demonstrated ability to drive continuous improvement opportunities and quantify impact in a Universal Banker environment.,VerityZone:formtext33,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Who You Are,AnswerValue:- Bacheloru0027s Degree or equivalent related work experienceu003cbru003e- 8 years bank leadership experience with demonstrated expertise in Consumer/ Retail Banking sales u0026 service u003cbru003e- Experience managing u0026 developing peopleu003cbru003e- Project management experience,VerityZone:formtext44,QuestionType:textarea,ActualValueFromSolar:null}],GQId:1761,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:11980BR,Title:Mgr Omni Channel Optimization,JobSiteId:5319,Link:****{Responsive_AdvancedCSS: /*#N#GUIDELINES#N##N#• Enter CSS here.#N##N#• Please take care not to compromise accessibility including color contrast.#N##N#• Please test all window widths so that all responsive break-points remain in tact.#N##N#• Please refer to attributes of the body tag to limit the scope of your rules to a single workflow, or else be sure to check each individual workflow.#N#*/#N##N#input[type=text],input[type=password] { #N#background-color: #ffffff; 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