Account Resolution Specialist

Profile

Account Resolution Specialist
The candidate should have 1 year experience in a fast-paced customer service oriented, call center, or collections environment. Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them. Record accurate and detailed notes; update account status and card member’s information into computer system. Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives. Comply with policies and procedures of firm. Comply with FDCPA and state consumer protection laws. Must have strong negotiation skills. Excellent communication skills are required. should preferable have Collection experience. Previous call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales is desired. Knowledge of the FDCPA and state consumer protection Laws is desired.

Company info

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