Billing Manager

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Billing Manager
Duties: Implement current billing processes and procedures, as well as, suggest and facilitate new processes and procedures, as needed, to increase efficiency and quality of services. Provide training for current and/or newly implemented software systems and/or policies. Manage and supervise the office Billing and Accounting staff. Performance reviews, hiring new personnel, training, etc. Manage and oversee all New York Billing and Accounting Department functions and organization assuring work is completed accurately and effectively within defined deadlines. Implement billing and limited accounting procedures as they relate to Firm policies. Work with other Billing Managers in rate research and implementation, in both the financial system and the clients’ e-billing vendor systems, to ensure consistency and accuracy. Must have strong knowledge of rate setup and a strong understanding of the impact of rate hierarchy. Oversee and manage the billing process for the New York office including pre-bills, invoices, e-billing, alternative fee arrangements, credit programs, specific cash applications, etc. Implement Accounting procedures as they relate to the Accounting database system for efficient data entry and workflow. Maintain the accuracy and integrity of the Accounting database system. Work with the conflicts team, pricing team and the other Billing Managers to manage the new client set up process and developing processes and procedures to ensure the necessary information in engagement letters and outside counsel guidelines flow through to the time entry and billing modules. This will require strong team work skills. Master financial systems (general ledger, time entry, billing/accounting/reporting software) to: Continuously review and assess current policies and procedures to identify opportunities to improve effectiveness, efficiencies, customer service, reporting and analytics, staff performance, etc. Respond to client, attorney and professional staff inquiries; Investigate and resolve problems, questions, and issues from all personnel as they relate to billing and accounting procedures; Ensure a high level of customer service when working directly with attorneys and external clients; Lead billing personnel with respect to rollouts of system additions, changes and enhancements, requiring interactive exchange with the Firm-wide Financial Systems management team; Improve accuracy and integrity of entries posted to billing system; Analyze and explain variances in monthly billing activity and budgets; Provide projections on monthly billing activity down to the partner/client level; Advise attorneys with respect to reduction of WIP and On Account balances; Collaborate with departments outside the Financial Systems realm, such as Marketing and Business Development, Practice Management, Pricing and Legal Project Management to develop interdepartmental processes for the integration of RFPs and engagement letters; Liaise with vendors to implement automated on-line billing or invoicing systems; Resolve problems arising with respect to improperly allocated cash. Complete special projects on an ad hoc basis. Directly supervises and manages employees and is responsible for their overall direction, coordination, and evaluation. Carries out supervisory responsibilities in accordance with the Firm’s policies and applicable laws. Responsibilities include interviewing and training; planning, assigning, and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems; and making recommendations for hiring, promotion, compensation, and termination.

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