Pharmacy Technician 3 - Special Requirements Team SRT

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Description

The SRT Technicians operate as a specialized team within the dispensing facility. Their functionality provides a link between the Front end processing of prescription orders (E-post) and the Back end filling of prescriptions (QMSI). These technicians maintain access into both processing systems allowing them the opportunity to ensure that orders requiring special attention or intervention are processed quickly and effectively.

Responsibilities

The Primary Role Responsibilities of SRT technicians include but are not limited to the following:


Monitor SRT Inbox and SRT escalation phone line for incoming requests
Process orders in Fulfillment Exceptions queue
Performing Aged Report analysis and provide reporting during daily workflow calls
Escalating and tracking orders as they process through the systems that are identified as High Priority Orders (HPO) and Aging Work.
Effectively communicate with Dispensing Line Operators
Communicate with Inventory Back Order teams regarding executing drug moves and NDC changes
Partner with A-Team members in the processing of Home Office, Commercial, and High Priority/Mandatory Mail orders
Researching and processing Undeliverable Mail items returned to the pharmacy
Tracking and Quarantine of destroyed and Return to Stock (RTS) medications during the processing of Undeliverable Mail
Interact directly with Humana members to verify shipping information
Notation of work and Member Information in E-post Profiles
Completing End of Day (EOD) reporting for Undeliverable mail processed daily
Execute Stop Orders and conducting regularly scheduled Rounds through the pharmacy to retrieve Hazard packages from the dispensing line
Partner with Shipping Department to locate and retrieve packages once outside of the QMSI system when necessary
Manually filling and processing of orders as needed
Process Returns and Claim Reversals (Ohio Site Only)
Participate in individual Research and Analysis projects for issues impacting the processing of orders through both E-Post and QMSI systems as needed
** All SRT technicians must train in and maintain a working knowledge of the Dispensing Technicians Core Functions as well as some Specialty Functions.


Shift: 5:30 am - 4:00 pm (4 days/week - 10 hours/day ) Will Include Saturday

Required Qualifications


High School Diploma or equivalent
Must have an active Arizona Pharmacy Tech License
Must be a Certified Pharmacy Technician (CPhT / PTCB)
Intermediate skill level in Microsoft Software (Excel, Outlook, Word, PowerPoint)
Ability to learn Internal computer based processing systems (E-Post, QMSI, BWPS)
Ability to effectively communicate both written and verbally with multiple Humana departments and Humana Members
Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test


All Dispensing and SRT Technicians are required to meet the following Physical Requirements:


Technicians must have the ability to walk and stand during an entire work shift
Technicians must have the ability to lift 40-50lbs occasionally and 25-30lbs frequently
Technicians must possess hand strength to grasp and twist items continuously
Technicians must have the ability to work around pharmaceutical products
Technicians must have the ability to reach above the waist and shoulders frequently
Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test


Preferred Qualifications


Experience with problem solving through multi system research
Applying Six Sigma concepts to process improvement
Advanced Excel skills including writing Formulas, Macros and VBA


Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Text to enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire Text interview.

In this interview, you will type/text to a set of interview questions over your phone and you will provide written responses to each question. You should anticipate this interview to take about 15 minutes. Your responses will be reviewed and you will be informed if you will be moving forward to next round of interviews.

The following policy applies ONLY to associates working in the state of Arizona:

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Scheduled Weekly Hours

40

Company info

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