Field Support Technician

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CBRE Vantage
Find out more at: ****JOB SUMMARY
Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
Provides level I & II end-user support for software and hardware issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversees the daily operations of the local area network.

Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.

Troubleshoots Desktop Virus and malware issues

Maintains a daily backup of all network files.

Performs service administration tasks for software and hardware products to ensure manufacturer warranty.

Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.

Provides recommendations of program changes to correct software problems.

Assists in the purchasing of new computer equipment and peripherals for a specified location.

Performs software and hardware inventory.

Basic Administration of Phone and Voicemail systems for site.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE
Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.

CERTIFICATES and/or LICENSES
A PC Technician; -- Both Network and Dell Hardware certification is a plus

COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to effectively present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.

REASONING ABILITY
Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills.

OTHER SKILLS and ABILITIES
Exceptional Customer Skills required

SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
US Company Profile
About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.
CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide.  When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

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