Sr. Customer Solutions Engineer

Profile

Aspera’s unwavering mission is to create the next-generation software technologies that move the world’s data at maximum speed, regardless of file size, transfer distance and network conditions. Founded in 2004 and experiencing remarkable growth, Aspera is profitable, privately held and headquartered in Emeryville, California with satellite offices in the United Kingdom, France and Singapore. Aspera focuses on supplying innovative data transfer solutions that help organizations operate and collaborate more effectively on a global scale and serves more than 1,700 customers across all industries that need to move large volumes of data over wide area networks in practical timeframes, such as enterprise IT, games and software development, government, legal & eDiscovery, life sciences, media & entertainment and oil & gas.
High-profile users include James Cameron’s Lightstorm Entertainment who relied on Aspera software for moving massive visual effects files across continents during the production of Avatar, Netflix who receive all their video content directly to their cloud infrastructure via Aspera On Demand and BGI, the world’s largest genome research organization where Aspera solutions are used to enable global collaboration between scientists across the globe.
As a Senior Customer Solutions Engineer, you will be a conduit for Aspera SDK customers to the Aspera SDK and Support teams. In this position you will be required to Learn, Adopt, and Support Aspera technologies such that you are able to quickly analyze customer requirements and make best practice suggestions to those customers. Many times you will be required to write “reusable glue code” or services to augment Aspera SDK offerings as required for a particular integration. Such code is expected to meet the highest quality standards so that it may be used in future standard product offerings. You will also be required to produce knowledge base articles and training materials to be published on Aspera Developer Network (ADN) and the Aspera Support System. A good deal of time in this role will be devoted to being an Aspera Evangelist. As such, a candidate for this position should feel comfortable presenting in front of Aspera customers and potential customers. Aspera standards are very high with customer satisfaction being at the top of the list. Excellent analytical and communication skills are necessary for this position.
Responsibilities:
• Work closely with the Aspera Support and Aspera SDK development team to fully understand the Aspera SDK offerings and provide direct customer feedback to the SDK development team;
• Travel to customer sites as necessary to gather requirements and present Aspera technologies;
• Monitor, track, and respond to SDK customer support requests;
• Astutely determine the best escalation process for urgent SDK customer needs;
• Remotely troubleshoot customer SDK issues including those which are network related
• Accurately and promptly document SDK ticket resolutions and suggestions;
• Analyze SDK ticket metrics and use those results to improve the overall customer SDK support experience;
• Write sample/test application code and articles to be published on the Aspera Developer Network;
Minimum Qualifications:
• 5 years of Software Development experience in .NET, C and/or Java;
• Excellent verbal, communication, and presentation skills;
• Ability to explain business value of technology
• Understanding of TCP/IP networking and protocols;
• Ability to achieve results on tight time lines with little daily guidance
• Proven track record of working with third party developers at an SDK-level;
Preferred Qualifications
• Excellent understanding of TCP/IP networking and protocols;
Desired Background:
• B.Sc. or greater in Computer Science/Engineering or related discipline
Why Aspera?
A chance to work at a profitable and private company with cutting edge technologies and patented products. Only Aspera software fully utilizes existing infrastructures to deliver the fastest, most predictable file transfer experience!
Great office location, free parking and conveniently located near two public transportation stations
100% employer paid HSA medical, dental and vision for employee and family
Equity sharing
Great perks: catered lunches and breakfast several times a week, unlimited coffee and snacks, ping pong table and video game room
Certified 'Green' company includes funded public transportation benefit
Conference reimbursements and continued education programs
Frequent social events for employees and appearances from our dog, Luke (VP of Motivation)
Ali Goldenberg
ASPERA INC.
5900 HOLLIS STREET SUITE E
EMERYVILLE, CA 94608
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Web: ****

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