Senior Community Management Professional - Oklahoma City OK

Profile

Description

The Senior Community Management Professional (Health Plan Enrollee Advocate) will be responsible for directing community engagement practices, facilitating and planning Member and Community Advisory Panels, collaborating with contracted medical and ancillary service providers, Federally Qualified Health Centers, Social Service Agencies, and care managers with the responsibility to link our membership to services and supports critical to the improvement of health outcomes.

Responsibilities


Responsible for representation of Health Plan Enrollee's interest, including input in policy development, planning and decision-making.
Responsible for development and oversight of the Health Plan Enrollee Advisory Board.
Works directly with the Population Health Leadership team to drive outcomes aligned with larger organizational goals and builds a robust member outreach program
Compare member demographic and social supports and services data to identify opportunities to address and fill service gaps with strategic community partners and service providers.
Partner with the community and establish community awareness strategies to promote awareness about social determinants of health, health promotion, and disease management programs and other available resources.
Cultivate need-based partnerships with social support and service providers, supporting evidence-based programs with positive health outcomes.
Positively position Humana among local/community groups and coalitions, community health leaders, and public health service providers.
Create mass outreach programs to proactively identify and enroll eligible members of the community in the managed care services.
Work collaboratively with community agencies and care management staff and coordinate outreach activities and referrals.


Required Qualifications


Bachelors' Degree in business, marketing, public relations or other related field preferred.
2 year's previous experience in healthcare or health plan marketing, community engagement or member/patient outreach.
Skilled in planning, project management, community engagement and development, and resource mobilization.
Understands the fundamentals of effective community engagement specific to Medicaid enrollees, including those with behavioral health needs and varied health literacy.
Proven knowledge and understanding of how to remove barriers to care in the Medicaid population.
Exercises professional judgment and demonstrates strong facilitation, conflict management and consensus building skills.
Ability to prioritize, organize, and coordinate multiple projects simultaneously.
This role is considered patient facing and is a part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work.
Must provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.


Additional Information


Benefits : Effective on the 1st day of employment; Medical, Dental & Vision, Competitive 401k match, Paid Time Off (PTO) accruals, Tuition Reimbursement, Parental Leave & much more.... .
Typical Work Days/Hours: 8:00am - 5:00pm CST. May require to work weekends (Saturdays) occasionally for community engagement activities.
Travel: 30% or more locally in the communities. ( Note: Business travel is suspended at this time due to business travel restrictions).
Work Style: Office based role in our Oklahoma City location but temporarily remote. In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include: Access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, Dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.


Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Sign Up Now - MiamiCrossing.com