Account Coordinator - Warehouse

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Account Coordinator - Warehouse
Position Summary
The Account Coordinator is an extremely important and vital position to the success of the warehouse operations. This individual is responsible for the daily execution and communications to warehouse staff, and constantly monitors and processes customer orders. The role also serves as the liaison between the client and operations and is the principle point of contact for the client and must understand client expectations while partnering with operations to ensure outstanding service.



This role is also responsible for providing operational management and support at a warehouse location to ensure efficient and timely pick-up and delivery, handling of customer orders, and shipments. Ensures compliance with safety, security, regulatory, and company policies.



Daily responsibilities and activities include but are not limited to order and inventory management, customer service, data entry, report generation and analysis, auditing, quality and control, internal and external communications, transportation coordination, personnel management and misc. administrative duties.



Essential Duties and Responsibilities
Duties include but are not limited to the following:
Provides customer service, sales and operational support for the Warehouse Center

Maintains an open-line of communications with customers and is continually engaged with their business

Customer interaction encompasses in-person, phone and e-mail correspondence, and would include the resolution of order or billing problems in relation to the Warehouse Center

Researches shipment tracking requests and provides feedback, including resolution of misplaced orders and/or shipments

Responsible for basic technology needs, including user skills with a variety of MS Office software programs and the maintenance and troubleshooting of computer hardware operating systems and applications (printers, ship stations, etc.)

Monitoring and maintaining computer systems and networks; working with remote Subject Matter Experts to ensure operational efficiencies

Internal communications with Business Development/Sales, Integrations and Information Technology to resolve customer problems

Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, packaging, and sending shipment status information

Other duties as assigned
Required Skills and abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to work independently with minimal leadership oversight

Excellent customer service, time management, and teambuilding skills

Ability to work effectively in a fast-paced environment

Excellent oral and written communication skills; ability to understand, interpret, and explain complex and abstract issues and respond appropriately

Able to utilize sound, independent judgment and make responsible decisions and recommendations

Excellent follow-through and detail orientation

Able to effectively utilize computer programs including Word, Excel, and Agency Management System

Ability to work with a variety of people and personality types

Able to work within a fast-paced team environment

Work as necessary to meet customer needs

Must be able to occasionally work in warehouse environment with varying temperatures
Minimum Education and Experience
High school diploma or equivalent
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. and inside the warehouse to greet drivers and interact with other employees. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.

Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.

Work Environment: This position is primarily performed in a warehouse and office with varying degrees of temperatures.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.



eShipping LLC is an equal opportunity employer.

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