Account Coordinator Client Services

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Account Coordinator (Client Services)
North Andover, MA
Aries Systems is one of the most well known and highly respected software companies in the STM (Scientific, Technical, Medical) publishing field. Thousands of customers and literally millions of global users rely on our Web based SaaS products to provide a complete workflow solution for their submission, editorial management, peer review, production tracking and publishing channel distribution needs. From the leading edge of Alzheimer’s and Parkinson’s research to deep sea and space exploration, our software plays a quiet yet essential role in bringing knowledge to the world.
Our Client Services department has an exciting career opportunity available for an Account Coordinator.
The Account Coordinator (AC) will guide customers through the implementation of our Editorial Manager (EM) and Preprint Manager (PM) software, as well as provide ongoing support. The AC is responsible for assisting our customers in configuring and using EM and PM to work with their editorial and publishing workflow. ACs troubleshoot and track customer questions and suggestions related to the set up and subsequent use of the EM and PM software. As this position does have growth potential, we are looking for a candidate capable of managing large publisher accounts, as well as someone with a strong interest in exploring new developments in the STM publishing community. The ideal candidate will have 2-3 years experience working in a customer service-related field or in an editorial office. Experience in the scholarly publishing industry is extremely beneficial, but not required.
Preference will be given to candidates open to working 7:00 AM to 3:30 PM, but this is also not a firm requirement.
Responsibilities:
Maintain direct contact with customers and troubleshoot software-related issues that they and their end-users may experience.
Coordinate implementation of customer data.
Scheduling and implementation of system training.
Perform EM and PM software testing, and recreate system problems the customer may experience.
Act as intermediary between customers, Product Management, and the Engineering staff.
Manage all projects for assigned customers, such as feature requests, custom reports, ongoing training needs, custom tutorials, etc.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Basic understanding of web environment and computer skills a must.
Knowledge of multiple computer platforms and internet browsers a plus.
Demonstrated excellence in written and verbal communication.
Detail oriented, with strong organizational skills.
Ability to manage through competing priorities.
Highly flexible and diplomatic.
Ability to work in a team environment.
Above-average writing and communication skills.
Bachelor's degree.
Why Aries?
Because Aries is simply a great place to work, and you won’t believe how much there is to learn here! Formed in 1986, Aries is a nimble, self-financed, profitable company committed to maintaining a cutting edge internal development environment. We have great market share, a recession resistant clientele, rock solid stability that is virtually unheard of in the software industry and we have never had a layoff -
EVER
. We offer a competitive compensation package including 4 weeks PTO, Holidays, Medical, Dental, Life, 401(k) and more.
If you would like a critical customer facing role with a dedicated team of intelligent professionals working in a casual collegial atmosphere – Aries has something to offer. If you have been looking for a home where your contribution will make a huge and valued difference, then end your job search here. Aries is where you belong.
PLEASE NOTE: Aries Systems is an equal opportunity employer. This is a local, full time, direct and “on site” position. We are unable to sponsor or transfer work visas of any kind at this time. No third party submissions, C2C requests or agencies,
please
Qualified candidates are encouraged to send resume and salary requirements to:
Jack Howell
Human Resources Manager
Aries Systems Corporation
200 Sutton Street
North Andover, MA 01845
****
**** (direct)
Visit us on the web to learn more about our company and products: ****Company Overview
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