Guest Service Representative

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Guest Service Representative
We are hiring for an enthusiastic and friendly Guest Services Representative who is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Services Representative is responsible for upholding Coborns high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.).
A day in the life of the Guest Service Representative may include any combination of the below duties (and more!):
Maintain a Say Yes to the Guest attitude by providing remarkable guest service.
Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.
Assist guests with returned merchandise, overrings, and overcharges.
Conduct cashier accuracy audits.
Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.
The ideal candidate for this position:
has previous guest service and cashiering experience;
is a self-motivated and enthusiastic people person who is a guest service rock star;
has excellent communication skills;
has the ability to efficiently and accurately operate multiple POS systems and accurately handle all forms of payment transactions; and
is excellent with multi-tasking
Must be able to work every other weekend and rotating holidays. Must be able to work a wide variety of shifts based on guest and location needs.
Skills:
Website Design
, Graphic Design

Company info

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