Senior Director Operations

Profile

Position Summary
The Sr. Director, Operations will direct and manage the day-to-day operations of the organization’s operations in compliance with established policies and procedures. Will be responsible for all lending functions, which includes processing, underwriting guidelines are met, closing and post-closing. Will also be responsible for the productivity of the operations departments and ensure efficient delivery of products and services to the loan officers and clients. The ideal candidate will participate in developing and implementing policies and procedures, and ensures employee conformance to established practices, and audits current procedures to monitor efficiency of operations.

The ideal individual needs to have extensive hands-on knowledge of the operations process, to be able to act without being told what to do, to be a driver and motivator of staff.
Primary Responsibilities
Develop, implement and monitor day to day operational systems and processes that provide visibility into goals, progress and obstacles for key initiatives
Build and maintain relationships with all department leaders, external partners and vendors to make decisions regarding operational activity and strategic goals
Plan, monitor and analyze key metrics for day to day performance of operations to ensure efficient and timely completion of tasks
Uphold organization policies and procedures, ensuring regulations are followed
Work closely to lead the team with integrity and establish and maintain a trusting, inclusive and productive environment
Qualifications
Required:
Bachelor's degree
5 years of mortgage experience
3 years of proven leadership experience
Expert knowledge of mortgage industry and operations
Excellent communication skills – written and verbal
Expert relationship building skills with internal stakeholders
Ability to think strategically and deliver executable plans to achieve overall goals
Proven change management skills
Planning and organizing skills and ability to manage multiple priorities.
Desired:
Results oriented and effectively manages performance resulting in desired outcomes
Familiar with a variety of mortgage banking concepts, practices and procedures.
Strong people manager
Quality and Customer Service driven
Accomplished at process improvement resulting in efficiency throughout the operation
Experience and judgment to plan and accomplish goals.
Leadership and directing the work of others.
Experience with a wide degree of creativity and latitude.
RoundPoint’s Employee Value Proposition:
Grow. Make a difference. Have fun along the way.
Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!
As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
The employee is regularly required to talk or hear.
The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Company info

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