Consumer Engagement Professional Health and Life Licenses Travel 50 Tampa FL

Profile

Description

The Consumer Engagement Professional 2 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Consumer Engagement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

Job Description

The Consumer Engagement Professional 2 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Will work with our Brokers and Groups regarding how to promote our Wellness products . This role will be working out in the market. Must be willing to travel throughout the market.

Role Specifics


Educate members as required on Humana product and program options
Educate brokers, employers and consumers on Humana's innovative health resources. (i.e. EAP, Health Coaching, Disease Management programs, etc.)
Customer Engagement/ Activation
Design, Implement and assess well-being and engagement plans with employers/employees
Create and capitalize on 'moments of influence' to drive consumer activation
Improve the consumer experience within the employer group segment
Design and staff wellness activities (i.e. 5k at employer group, champ camp, health fairs, etc) for employers meeting engagement parameters
Drive Go365 Wellness engagement


Required Qualifications


High School Diploma
Effective communication and presentation skills
Solid leadership and personal accountability for work and productivity
Health and Life license or in process of pursuing (completion within 90 days of hire)
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.
Willing to be mobile and travel throughout the market
Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
Able to meet deadlines, work with minimum supervision
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Experience with virtual meeting platforms (Teams, Zoom, WebEx)


Preferred Qualifications


Bachelor's degree in Business, Public Health or related field, or comparable experience and background
RN or Clinical background highly preferred
Previous project management experience
Previous experience in sales
Bilingual English/Spanish
Wellness Certifications (WELCOA faculty, CWWS, etc.)


Additional information


Schedule: Monday to Friday from 8 am to 5 pm.
Work Style: Field: Associates work from non-Humana locations (such as provider facilities, employer facilities and home health locations

Training: 2 Weeks and then ongoing as needed. Training will be virtual WAH. Only in-person if there are no COVID restrictions or concerns.

Work Location (Address): This permanent job is working from Home temporary due to Covid 19 emergency. This position will deploy to the following location at a future date: 4030 W Boy Scout Blvd, Suite 1000. Tampa, FL 33607

% Travel: 50% in area.


Scheduled Weekly Hours

40

Company info

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