IT Support - Technical Operations Specialist TOPS

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This position is available in multiple locations, Greenwich, CT and Chicago, IL
Join the INTERACTIVE BROKERS Team!
Interactive Brokers has been at the forefront of the Fintech space for over 42 years and we pride ourselves on being a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers.
Interactive Brokers seeks
an individual to join our expanding Technical Operations team. In order to provide the best online trading experience in the world, Interactive Brokers software, systems, and other crucial business technology must be maintained, monitored and supported with vigilance, tenacity and precision across the globe 24/7. To achieve that goal, Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals unbound to one specific skill or discipline. With bushido spirit, these operators develop tools, systems, and solutions to ensure the correct function of the various systems encompassing Interactive Brokers’ platform. The operators gain experience and provide additional value working under the expert direction of senior trade, skill, and industry experts to resolve complex issues with specific technology, hardware and software components.
Key responsibilities:
Monitor all aspects of the Interactive Brokers global brokerage system.
Analyze, address, escalate and resolve brokerage system operational issues.
Communicate with exchanges to configure, test, and implement new trading technologies.
Work with our developers to design new and improved existing brokerage processes.
Analyze existing business workflows to develop new monitoring tools and automate process monitoring.
Act as primary escalation point for all technical issues.
Strong English communication skills.
The ability to safely lift and carry up to fifty pounds
You are someone who has:
A Bachelor’s or apprenticeship in a technical discipline.
An in-depth knowledge of computers, networks and technology.
The ability to analyze and solve problems promptly and accurately in fast-paced environment.
Preferred qualifications:
Prior experience in a technology position
Experience with Unix / Linux style command line interfaces
Prior experience with scripting languages (e.g. Shell, Perl, Python)
A keen desire to explore and learn new concepts, systems and technologies.
Company Benefits & Perks
Competitive salary, annual performance-based bonus and stock grant
Retirement plan (401K) with company match
Excellent health and welfare benefits including medical, dental, and vision benefits
Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)
Paid time off and a generous parental leave policy
Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
Corporate events including team outings, dinners, volunteer activities and company sports teams
Education reimbursement and learning opportunities with Udemy
Modern offices with sit/stand desks and multi-monitor setups
Company Overview
Interactive Brokers (IBKR), a subsidiary of publicly-traded **MEMBERS ONLY**SIGN UP NOW***., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Luxembourg,Russia, Singapore, Switzerland and United Kingdom.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
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