Deputy Commissioner- ES 00

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Deputy Commissioner- ES 00
The candidate will work for Trademark Examination Policy. Manages and directs the Trademark Policy Office, Petitions Office, ID-Class Office, and the Office of Trademark Quality Review and Training, as well as the Trademark Assistance Center, the Trademark Law Library, the Trademark Customer Experience Administrator, the Trademark Workforce Effectiveness Advisor, and Trademark Outreach attorneys. This DC exercises a thorough knowledge of trademark laws, rules and examining practice and procedures used in trademark operations under the Commissioner for Trademarks. Will have the authority to represent the views and desires of the Commissioner for Trademarks in these matters at all levels in the agency and in contacts with members of the public. The DC represents the USPTO in meetings of inter-governmental organizations, industry trade associations, and attorneys and industry representatives regarding trademark law, practice, and procedure. Will have staff responsibility for the implementation of new examination practices in all activities under the Commissioner for Trademarks. The DC also resolves problems related to the interpretation of case law, pertinent statutes, and the Code of Federal Regulations pertaining to Trademarks and related activities. Oversees the work of the Petitions Office, which is responsible for the monitoring and review of various special programs and for the preparation of decisions on petitions to the Under Secretary and Commissioner relating to trademark applications and trademark registrations. Oversees the work of the TM Policy Office, which is responsible for developing examination policy and editing the Trademark Manual of Examining Procedure. Oversees the work of the Trademark Identification and Classification Office, which is responsible for developing and maintaining the content of the USPTO’s Trademark ID Manual, making proposals for changes to the Nice Classification list, and representing the USPTO at meetings of the Committee of Experts of the Nice Union and Nice preparatory working group meetings. Oversees the work of the Office of Trademark Quality Review and Training, which is responsible for providing statistically valid data on the quality of the work product produced by the Trademarks business unit (“Trademarks”) and providing necessary training to all Trademarks staff to ensure that the unit meets its quality goals. Oversees the work of 1) the Trademark Assistance Center, which receives over 150,000 calls and emails annually from users of the trademark system and the public annually; 2) the Trademark Customer Experience Administrator who develops and executes a Trademark-wide customer experience strategic plan; 3) the Trademark Outreach Office, which provides information and training to the general public, small businesses and entrepreneurs, about the federal registration system, and 4) the Workforce Effectiveness Administrator, who analyzes employee survey results, and uses survey results and employee focus groups to develop recommendations for senior Trademarks executives on ways to respond effectively to employee concerns and ensure high levels of employee engagement. Also oversees and directs the work of the Trademark Law Library, which is responsible for providing legal and evidentiary research for more than 600 Trademark Examining Attorneys.

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