Client Desktop Engineer

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Welcome to **MEMBERS ONLY**SIGN UP NOW***.:At **MEMBERS ONLY**SIGN UP NOW***., we're on a mission to heal individuals and uplift communities.  We have locations throughout Colorado, Utah, and western Kansas, giving you opportunity to grow your career and impact the communities you serve. We deliver the same high standard of care to our employees as we do to our patients. With 25 hospitals, home care and hospice care, medical clinics, flight care, telehealth and over 100 physician practices, join us where your opportunities are endless!Flourishing Begins Here:You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At **MEMBERS ONLY**SIGN UP NOW***., we value incredible people with incredible skills - but your commitment to a greater cause is something we value even more. The Client Desktop Engineer I provides Tier II Client Desktop administration and support in a health care setting such as supporting PC and printer hardware, operating systems, software applications, and peripherals and during business hours will be the onsite first responder for network, wi-fi and telecom outages/performance issues and will work closely with the network/telecom team to diagnose issues. The engineer seeks to understand and address customer needs and expectations through effective communication and collaboration and works independently resolving intermediate support issues and requests and escalates complex issues to more senior members of the team to ensure timely resolution. In addition, the engineer coordinates the operational role for IT client technology projects and works closely with the IT construction project managers and the director of client technology. The engineer conducts research on new technologies as requested and understands ethernet topology and IP communications, develops and maintains educational and training material for clinical staff, ensures that inventory is managed routinely and consistently, performs miscellaneous job-related duties as requested and works independently without a manager at a hospital site. What You Bring/Job Requirements:In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:* High School Diploma/G.E.D. required* Associates or bachelor's degree in Information Technology, Computer Science, Engineering, or Mathematics preferred* 2 years of technical support experience required, preferably in a healthcare environment supporting 20,000 pcs.* Customer service training/experience with relevant certifications is highly desirable.* Strong technical, analytical, communication and customer service skills. Confident knowledge of current network protocols, operation systems and standards.* Ability to utilize coordinated processes to provide high quality systems, infrastructure, and technology support.* General understanding of technologies and troubleshooting process.* Ability to work an on-call 24x7 support on a rotational basis, required. Interpersonal skills: such as telephony/network skills, communication skills, active listening and customer care. * Self-motivated with the ability to work in a fast-moving environment.* A IT Support Certification, preferred* Network Certification IT Infrastructure Configuration, preferredPhyscial Requirements - Medium Work - exert/lift up to 50 lbs. force occasionally, and/or up to 20 lbs. frequently, and/or up to 10 lbs. constantlyYour Connected Community:**MEMBERS ONLY**SIGN UP NOW***. is the region's largest health care system. We connect individuals, families and neighborhoods across Colorado and western Kansas with more than 6,000 physicians and 21,000 of the best hearts and minds in health care. Through our 17 hospitals, two senior living communities, neighborhood health centers, physician practices and clinics, home care and hospice services, and Flight For Life® Colorado, our caregivers make the region's best health care accessible. We're on a mission to build flourishing communities and whole person care. Penrose-St. Francis Health Services is a full-service, 522-bed acute care provider in Colorado Springs comprised of Penrose Hospital and St. Francis Medical Center. Penrose Hospital serves as the anchor hospital of Penrose-St. Francis Health Services with 364-licensed beds and the ability to provide tertiary (high tech) medical-surgical services with an emphasis on elective and outpatient care. Established in 1890, Penrose Hospital has grown to become a major health treatment and referral center, specializing in cancer care, cardiac care, emergency trauma care and physical rehabilitation. St. Francis Medical Center opened in 2008 to keep pace with the growing needs of the Colorado Springs' community on the north side of the city. St. Francis Medical Center features 172-beds and offers a modern Birth Center, Level III Neonatal Intensive Care Unit, Pediatric Care Unit, Emergency Department, Level III Trauma Center, Imaging Services, Surgical Services and Critical Care Unit. It also serves as southern Colorado's home base for the Flight For Life® Colorado air medical helicopter service. It's an incredible time to join us as we celebrate more than a decade as one of Healthgrades

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