Supplier Delivery Manager Houston TX

Profile

146630BR

Job Title:

Supplier Delivery Manager – Houston, TX

No. of Positions:

2

Job Description:

Where you fit in

The digital transformation strategy of Shell requires an increasingly flexible, agile and secure IT environment in order to enable best use of data, cloud services, personalization of user experience and connectivity of devices. Keeping our business goals and user experience in the forefront, Shell IT has taken the decision to insource or directly procure a number of connectivity services. By taking greater control over key aspects of connectivity we can provide our users with better user experience, speed and agility, while maintaining operational effectiveness and efficiency. As a result, we are building a partially insourced and multi-vendor ecosystem for our connectivity products and services and will be developing new skills and capabilities. Come join us on this exciting and ambitious journey.

What is the role

The Supplier Delivery Manager is an owner of ITSO contracts with key Infrastructure Service Providers and Application Suppliers. They ensure that services provided by third parties are secure and reliable while exercising contractual clauses to ensure key KPIs (e.g. Critical Service Levels, Key Measures) are upheld. The Supplier Manager acts as the escalation point between Business IT and 3rd party provided for any deterioration in service levels. Further, with the advent of cloud-based infrastructure services, supplier managers are increasingly responsible to manage vendor operations teams to ensure appropriate management and change to the infrastructure services provided to the end user organisation.

Accountabilities:


Ownership of supplier’s delivery (supplier is responsible), actively monitoring Supplier performance alignment to agreed Shell SLAs.
Contributing (not responsible) to new service development working with Service Manager, business representatives, Support teams, Suppliers to ensure business requirements are captured concisely and translated to service requests.
Review and support the operational planning and delivery of new services in response to new service requests.
Within contractual boundaries planning & steering existing services delivery to align or enhance current and forecasted business demand in partnership with Product Manager and Business IT representatives.
Manage the supplier’s HSSE compliance and adherence to Shell’s HSSE rules.
Ensures that local legal and regulatory compliance is upheld with no breaches.
Reviewing, in collaboration with Product Manager, General Manager and the suppliers, the delivery of services by analyzing functionalities, trends, SLA performance, costs and continued alignment to the original business case and later developments.
Be aware of systemic issues with their services, provide advice and take accountability for sustainable resolutions.
Effectively balance the contract with the relationship with suppliers.
Participate and contribute to different Shell Governance bodies.
Advise IT and business stakeholders on contractual & commercial aspects of component services to ensure linkages and alignment with the ISP contractual framework.
Ensuring mutually beneficial and responsive relationships are established & maintained with Shell Businesses and Supplier by managing stakeholders (key stakeholders often include senior-level representative from Shell and supplier organization) concerns and expectations.
Be aware of and connected to Supplier led projects that have impact on the services.
Be accountable for Information Risk Management compliance.
Be accountable for adherence Connectivity Compliance Charter by suppliers and functions.


Dimensions


No direct reports although manage day-to-day activities of portfolio of services.
Managing a diverse group of virtual/global stakeholders (Shell Service Mgrs, Business IT Service Operations Management(SOM), Contracts & Procurement, Architects, Business Demand Planners etc & Suppliers), and to align everyone towards a single action plan.
Advanced knowledge of Connectivity services with Mastery in managing Telecom suppliers.
Ability to deliver though others (Internal Shell and External Suppliers) by influencing decisions and actions.
Drive suppliers in delivering the Shell Business Case (Agility, Customer Focus, Sustainability, Financial, Competitive, Affordable, Secure, and Reliable) and managing value leakage.
Establish and maintain a win-win relationship with the supplier.
Own and resolve systemic service issues.
Proven experience in negotiation skills.
Proven experience in vendor SLA and service level management.
Delivers results through others.
Proven stakeholder management skills


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Auto req ID:

146630BR

Skillpool:

IT Service Management & Delivery

Country of Work Location:

United States

Employment Type:

Full Time

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business. Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Houston - EP Center Americas

Requirements:

What we need from you


Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Minimum eight (8) years of relevant IT experience with leadership experience.
Bachelor's Degree related to Information Technology.
Previous experience working in IT Service Management, Support, Projects and Operations.
Previous experience of managing contract and working closely with suppliers to ensure the delivery of IT services.
Proven Stakeholder management and Communication skills.
Demonstrated experience working in several of the following areas of Database and Middleware:
Managed File Transfer
API management (Apigee)
K2 workflow
BizTalk
SSIS
Thomson Reuters Sabrix
jBoss
Industry certification in infrastructure / technical areas preferred.
Project Management certification (ie. PMP, Prince2) preferred.
Software license management.
Security Compliance / risk management / audit.


City, State (if applicable):

Houston, TX

Company info

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