Business Analyst Sales Efficiency

Profile

Because you belong at Twilio
Who?
Twilio is looking for a Business Analyst to join the Sales Efficiency team. This role is ideal for someone with experience in Salesforce administration and using a CPQ tool who’s looking to grow their Salesforce and CPQ skills in a fast-paced, dynamic environment. You enjoy working with Sales teams and are passionate about improving end-user experience. You are interested in building new features within the Salesforce.com platform, particularly leveraging Apttus CPQ and CLM.  You take initiative to learn and complete tasks on your own while also collaborating with teammates for large scale projects. Creating scalable quote to cash processes to support Twilio’s rapid growth is an exciting challenge that you’re ready to take on!
Requirements:
1-2 years of experience with Salesforce.com implementation  (design, configuration, deployment)
1 years experience implementing or maintaining a CPQ instance such as Apttus CPQ or Salesforce CPQ
Experience working cross-functionally with teams such as Sales, Legal, Finance, and Product
Creative problem solver with ability to perform in a fast-paced, fast-changing work environment
Strong interpersonal communication skills including user support
Self-motivated, results-driven, and enjoys learning new technologies 
Bonus Points:
Experience implementing and/or managing Apttus CPQ and CLM products
Experience managing large data sets
What?
As a Business Analyst, you will have an opportunity to learn our unique quote to cash processes and how to build and maintain the systems that power them. In this role, you will work with the Sales Efficiency Team to implement the quote to cash roadmap, support day to day business requests, and be the owner of quote to cash resources that enable a fast-growing global sales team. You will become a trusted partner to the Sales organization and be responsible for identifying recurring issues that will drive system improvements. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting a seamless quote to cash experience for the sales team that supports Twilio’s rapid growth. 
In this role, you will live the Twilio Magic values by:
WEAR THE CUSTOMER’S SHOES
Provide ongoing user support for Quote to Order tools, including responding to cases and Slack-channel-based support requests
Maintain a high level of customer service and positive user interactions with clear communication and timely issue resolution
BE AN OWNER
Identify recurring issues that will drive system improvements
Maintain a ticketing system for bug tracking and escalation
WRITE IT DOWN
Develop and maintain a solution guide for troubleshooting technical and procedural issues
Identify gaps in enablement materials and develop resources for our Quote-to-Order process
DRAW THE OWL
With guidance, complete projects within Apttus CPQ/CLM and Salesforce, including pricing and discount configuration, X-Author template administration, cart and page layout UI improvements, and workflows and approvals. 
Why?
The Sales Efficiency team is crucial for the success and scalability of our sales org and its supporting teams. We are the custodians of the systems, processes, and data that power the day-to-day interactions across the sales organization and lay the groundwork for future initiatives. As part of the Sales Efficiency team, you will have the opportunity to work alongside a team of diverse backgrounds and deep technical knowledge, all of whom are invested in you growing your business and technical skill sets as we tackle some of the toughest -- and most rewarding -- problems in the CPQ and CLM space. As a team, we're dedicated to helping each other learn and grow, and offer ample opportunities for you to take the initiative and drive your own personal and professional development. This role offers opportunities to truly own your work and influence systems and processes that serve a dynamic, growing sales organization. 
Where?
This position will be located in our beautiful office at 101 Spear Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.
About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company info

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