Program Director

Profile

What We’re Looking For:
The person we hire will share our passion for transforming how education is delivered. The Program Director drives operational priorities for their business and serves as the primary liaison for all matters related to workflow, processes and systems integration.
The ideal candidate will have the rare combination of operational know-how and strategic instinct. We are looking for someone who has a unique blend of experience; someone who will roll up their sleeves and take ownership, who can analyze program trends in order to identify and drive strategic initiatives, who has demonstrated success in a leadership role, who has experience in creating and improving processes, who can create software and systems requirements, who is technically-minded, and who can effectively communicate and be comfortable both in the academic world and in a dynamic fast-growing company. Strong candidates will have a demonstrated record of success working in uncertain environments, having delivered on business priorities with guidelines but not explicit instructions from management. This is a client-facing role that requires being able to balance multiple projects, priorities, and detail while cultivating a trusted relationship with the university partner.
Responsibilities Include, But Are Not Limited To:
Process Development and Improvement
Think critically and strategically about current processes, systems and relationships and
identify possible issues before they become issues
Manage and create workflow, processes and documentation between systems and
groups
Project Management
Define project scope, goals and deliverables that support business goals in collaboration
with the team – update and adapt to changes as needed
Set and continually manage and communicate project expectations within team
Prioritize requests and escalate as required to senior management
Identify and troubleshoot problem areas
Conduct project post mortems and creating recommendation reports
Drive Growth
Along with the GM, develop, review, update and implement strategic planning; this
includes marketing/sales, support services and curriculum development
Identify opportunities for improvement and growth within the programs
Think creatively and drive initiatives from inception to implementation
Work collaboratively with 2U departments to launch new initiatives
Stakeholder Management
Partner with Dean level, as well as other leadership at the school and across the school
to ensure program success
Effectively build and manage relationships with the university for the programs under the
role’s purview; act as the relationship manager for 2U on those programs and leverage
the relationship to assist with maintaining efficient operational processes
Effectively communicate all relevant information to various stakeholders within 2U and with the school
Understand complex programs, processes and organizational structures and be able to function effectively within them
Matrix manage internal partners responsible for other operational areas associated with the program (e.g. marketing and technology)
Reporting, Budgeting & Revenue/Invoice Reconciliation
Perform data analysis and compilation for tracking and reporting purposes
Compile various reports, PPT’s and other materials for reporting program information to
various stakeholders
Manage oversight of budgets and ensure spending within targets, identifying sources of
variance and potential remedies or opportunities
Provide financial oversight in the development and tracking of program budgets,
including but not limited to reconciliation, reporting, and understanding of variance
Other
Handle additional operational and administrative tasks as needed
Things That Should Be In Your Background:
Bachelor’s degree required
6-8 years experience, with roles in operations or project management
Strong relationship management skills
Strong project management skills essential
Excellent computer skills (MS Project, MS Visio, MS Office inclusive of Word, Excel &
PowerPoint)
Other Attributes That Will Help You in This Role:
Ability to execute work based on objectives rather than explicit instructions
Focused on achieving defined results, and exceeding goals and objectives
Ability to work with a diverse team in a fast-paced environment
Enthusiasm and the ability to thrive in an atmosphere of constant change
Strong attention to detail, adherence to deadlines and excellent follow through
Must be able to manage multiple competing priorities effectively
Ability to think critically and identify potential issues before they arise
About 2U Inc. (NASDAQ: TWOU)
At 2U, we power world-class online education and in-person boot camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help universities fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our university partners are there to help them succeed.Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. **MEMBERS ONLY**SIGN UP NOW***.. has acquired and integrated two companies broadening our portfolio of education offerings into short courses with GetSmarter and boot camps with Trilogy. This role supports our 2U
line of business.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Benefits & Culture
Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.
2U offers a comprehensive benefits package:
Medical, dental, and vision coverage
Life insurance, disability and 401(k)
Unlimited snacks and drinks
Tuition reimbursement program
Generous paid leave policies including unlimited PTO
Additional time off benefits include:
time off to volunteer for non-profit organizations
parental leave after 9 months of employment
holidays that include a winter break from Christmas through New Years!
To learn more, visit 2U.com. #NoBackRow
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

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