Director Product Management XM Activation Experience

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and connectivity experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people. They bring cutting-edge products and services to life for millions of customers every day. Within our TPX (Technology, Product, Xperience) organization, **MEMBERS ONLY**SIGN UP NOW***.'s Connected Living team is seeking to bring the future to our customers with a radically simple yet powerful connectivity experience across both fixed and mobile networks. This means delivering unbeatable Internet speed and reliability to every device in the home, delivering magical smart home solutions that just work, and being the industry leader to keep our customers' entire connected life private, safe, and secure across networks. It also means empowering partners across the globe to deliver their customers amazing connectivity experiences. Broadband has become **MEMBERS ONLY**SIGN UP NOW***.'s hero product, and we are developing the complete connected home experience that makes our broadband so unique. We are passionate about teamwork, growing the skills of our talent, and building awesome experiences for customers. We have offices in Philadelphia, Sunnyvale and Austin, but welcome candidates from across the country. We pursue people from different backgrounds and experiences. If this position interests you, we are interested in you. Please apply.

Job Description

Xfinity Mobile has a unique strategy - keep our Internet customers happy and attract new ones with a service built for the way people want to use mobile today: to connect to the Internet. We are proud to have reached 5 million customer lines on Xfinity Mobile in 5 short years and create a product that delivers award-wining customer service, the fastest speeds according to Ookla and the best prices on unlimited 5G data on the market today. The Director, XM Activation Experience, will drive digital self-service experience strategy on a mission to delivering the best-in-class customer experience that will bring delights to our customers and drive continued business success.

Core Responsibilities


Craft a product strategy and roadmap for Xfinity Mobile activation experience that reflect the needs our customers and **MEMBERS ONLY**SIGN UP NOW***.

Be accountable for executing on your products across the lifecycle - product discovery, definition, delivery, and optimization.

Lead a high-performing and collaborative team across product, design, engineering, and program to deliver against near-term goals you set to accomplish the strategic vision.

Stay immersed in the needs of our customers and identify break-through innovations that remove friction and ensure smooth and delightful activation experience for our customers.

Holistically understand core business problems and requirements from various stakeholders to build efficient solutions.

Lead a data-driven approach to your products, defining KPIs that capture customer and business value upfront and continually optimizing against those KPIs and to determine the success of products.

Partner with Marketing, Sales, and Customer Experience teams to align with GTM plans and deliver on business outcomes.

Prioritize roadmap features based on perceived customer value, metrics, and release planning constraints and own end-to-end execution across teams driving delivery


Preferred Qualifications

Below is our list of preferred qualifications. We know that people with different skills and experiences can also be successful in this role. For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway.

A product pro. You know how to identify customer needs, determine problems to solve, and translate them to experience requirements that become user stories in a prioritized product backlog. You work cross-functionally with your design and engineering partners, providing clear direction on the 'what' and 'why' but giving them a strong voice to define the 'how'.

Action- and execution-oriented.You aren't afraid to ask questions in a room with many people to get to the information you need. You can negotiate an array of constraints, guidelines, and business rules as you define your experience requirements... all without sacrificing what's right for the customers. You know how to roll with the punches, find the path forward as the landscape changes, clearly communicate, and bring all impacted partners along with you.

A relationship builder.You know that relationships drive your ability to succeed. You understand the value of listening first, then talking; of giving consistently and receiving occasionally. You've seen how strong cross-team collaboration and partnership yields the best outcomes.

A customer-centric, data-drivenstrategist.You keep the customer at the center of what you do. You take time to understand the customer and market by digging into the data, user research, and actually talking to living, breathing customers. You synthesize this info to define core customer needs, problems to solve, and solutions to build. As you launch new features, you consider how to measure their impact and success and use that data to inform what you build next.

Bachelor's Degree or equivalent business experience.

Experience. 7 years of experience in Product Management; a blend of design and/or engineering experience is also a plus. We would also love to hear your explanation as to why your unique experience would make the team more successful; if you don't quite fit the mold, apply anyway.

Compliance

**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer

**MEMBERS ONLY**SIGN UP NOW***. is an EEO/AA/Drug Free Workplace.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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