Customer Success Manager

Profile

Customer Success Manager
at **MEMBERS ONLY**SIGN UP NOW***.
San Francisco
Customer Success Managers
are the primary owners of the **MEMBERS ONLY**SIGN UP NOW***. Exchange’s global customer base. As a CSM, you would develop strategic partnerships with our premium customers to grow their digital advertising business - focusing on the programmatic revenue opportunity while also being able to cross-sell and upsell to further increase the value we deliver and strengthen the relationship between **MEMBERS ONLY**SIGN UP NOW***. and the customer. In order to do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development and have a deep understanding of **MEMBERS ONLY**SIGN UP NOW***.’s product offerings and external market forces.
In this role, you would have quarterly revenue targets - gross media flow and net revenue - as well as strategic goals while ensuring **MEMBERS ONLY**SIGN UP NOW***. exceeds the customer’s expectations and protecting their brand. CSMs act and are seen as the true owner of the customer account and are responsible to achieve results through regular check-ins, rigorous performance analyses, cross-functional project management, and industry event attendance.
You would report into a Senior Customer Success Manager, who oversees the broader regional customer portfolio.
Our Team:
We pride ourselves in our ability to form strong relationships, which is the foundation of the value we deliver to customers. We are truly champions of the customer using our voice to create incredible experiences and amazing outcomes for the customer. We take our ability to deliver consistent and high-value success to our customers and make it a part of our Company’s growth strategy and success. What makes us come together is that we all understand the importance of keeping our clients happy while fueling the company’s growth.
Responsibilities:
Manage and grow a customer’s lifetime revenue potential by creating a shared vision and roadmap for success
Be responsible and accountable for all of **MEMBERS ONLY**SIGN UP NOW***.’s execution with the customers that constitute your book of business.
Manage a portfolio of high-potential publishing customers by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and creating multi-quarter plans for achievement
Meet or exceed targets consistently while prioritizing and delivering outstanding customer experience to **MEMBERS ONLY**SIGN UP NOW***.’s customers
Develop an understanding of the technical aspects of ad serving and SSP functionality
Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
Generate business plans by collaborating with specialists, engineers, and product teams to define business goals, key strategies, and success metrics
Qualifications:
Flexible, startup mindset with proven success in fast-paced work environments
Clear track record of being able to sell, preferably to existing customers
Have experience building account plans for growth and be able to create a shared vision with customers
Experience working with high growth clients
Proven success building relationships with and influencing the perspective of decision-makers
Extremely proactive and biased towards taking action
Creative, independent problem solver with proven ability to reason through potential large, ambiguous problems
Possess strong process management and analytical skills to make it easy to juggle multiple customer needs and other projects
Ability to quickly master nuances of a complex industry with many moving pieces and constant change
Interest in working against an assigned quota and driving sustainable growth
An engaged team player with strong interpersonal skills who knows how to have fun while achieving results
Minimum Qualifications:
BA/BS degree at a top tier university
3-5 years of experience in client-facing services role, such as consulting or customer success
Good to have:
Relevant experience of working in the AdTech industry
Why Join Us?
You will contribute to creating disruptive and innovative consumer experiences using technology. We value autonomy, collaboration, technical innovation and results-oriented thinking. **MEMBERS ONLY**SIGN UP NOW***.’s culture is all about rewarding excellence so there are fantastic opportunities for the right candidates!
**MEMBERS ONLY**SIGN UP NOW***. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company info

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