Senior Manager Payment Fraud

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

Responsible for planning, organizing, directing and controlling the Payment Fraud work activities and staff engaged in prevention, detection and investigation of payment fraud scenarios across all assigned **MEMBERS ONLY**SIGN UP NOW***. businesses and operations. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget. Keeps team apprised of emerging payment fraud trends/issues and performs analysis to identify fraud scenarios and the related operational/control weaknesses. Partners with Corporate/Division Security on fraud investigations. Designs, implements and tracks appropriate remediation activities and provides reporting on payment fraud activity. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

Core Responsibilities


Operate either in a team or independently in performing detailed analysis to identify payment fraud scenarios and the related operational/control weaknesses.

Drive horizontal and vertical communication across all **MEMBERS ONLY**SIGN UP NOW***. businesses and operations. Proactively engage **MEMBERS ONLY**SIGN UP NOW***. leadership on emerging fraud trends/issues.

Partner with appropriate **MEMBERS ONLY**SIGN UP NOW***. leaders to organize and manage cross functional fraud teams.

Prepare clear, fact-based and well-organized observations/reports and supporting work papers that reflect the investigative work performed and effectively support the conclusions reached.

Identify and present meaningful internal control recommendations which can be implemented by management to prevent reoccurrence of issues.

Track and monitor the completion of management action plans.

Develop and provide reporting to Cable leadership on fraud activity.

Manages department resources throughout each project, including on the job training and development of staff.

Creates internal fraud detection and prevention program inclusive of (I) development of entity-specific fraud risk assessments, (ii) development and implementation of fraud-specific data analytic procedures and (iii) enhancement of audit programs and procedures to address fraud concerns.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.


Preferred Qualifications


3-5 years’ relevant high volume e-Commerce sales audit/fraud experience

Previous experience in e-Commerce, retail and agent assisted payment fraud analysis

Fraud systems-experience highly desirable

Experience with management reporting and trend analysis

In-depth knowledge of fraud principles, processes, procedures and trends of fraud and fraud prevention

Broad understanding of active initiatives and function of assigned work team, department and **MEMBERS ONLY**SIGN UP NOW***. overall

Knowledge of MS Office software, such as Word, Excel and Access database

Must have exceptional business focused and technical presentation skills to ensure clear understanding and alignment on all activities

Excellent verbal and written communication skills

Excellent analytical, statistical and problem-solving skills

Strong organizational, interpersonal, leadership, team-building, decision-making, conflict resolution and negotiation skills

Ability to manage multiple tasks, maintain confidentiality and listen to ideas and understand information presented verbally or in writing

Conform to the highest standards of conduct and ethics, including sound honesty and integrity

Experience in wireless Telcom and related industries highly desirable

Experience in service and billing-based payments highly desirable

High degree of flexibility, creativity, innovation, and critical thinking


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree, Bachelor's Degree

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - MiamiCrossing.com