2013 Summer Intern Product Support Engineer

Profile

Summary Description
Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of technical support related assignments to both internal and external audiences. This position is for OS and Platform support providing Level 3 support on customer reported problems. The ideal candidate should be familiar with server, storage, and networking by exhibiting a strong problem solving methodology, strong communication skills, and proficiency in Microsoft Office suites. Understanding of Linux OS is a must.
Key Areas of Responsibility
1) Conduct problem analysis on incidents.
2) Knowledge Management and related activities.
a. Validate knowledge content for accuracy, relevancy and currency.
b. Create and maintain Technical Alerts and other related technical artifacts.
c. Create defect tracking tickets.
d. Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change templates, FRO bulletins, Service bulletins and support tools).

Skills & Attributes
Strong interpersonal and communications skills.
Excellent analytical skills
Ability to plan and organize.
Wiki markup skills
Proficiency in Microsoft Office Suite
Self-starter; able complete projects with minimal supervision

Basic Qualifications
* Current student pursuing a Bachelor's Degree in Computer Science or Electrical Engineering, MIS or related, technical field.
* Practical knowledge of installation and upgrade processes
* US citizenship or permanent residency

Preferred Qualifications
* Minimum 3.0 GPA
* Junior or senior in an undergraduate educational program
* Working experience with SUSE LINUX operating systems
* Experience analyzing data
* Closed Loop/Corrective Action experience
* Experience with application programming
* Association with a development environment
* SQL

*Teradata is an Equal Opportunity/Affirmative Action Employer.

DATA12
Department:
Engineering
Teradata Corporation
Web: ****

Company info

Sign Up Now - MiamiCrossing.com