Customer Service Representative

Profile

The Customer Service Representative (CS) position is a central part of the Name.com organization, whose main objective is for our customers to have a smooth experience from first impressions through every touch point thereafter. As the first impression of Name.com, this high profile department carries a special responsibility along with providing technical assistance and training to our customers. Customer Service is also the natural place where customers direct comments, questions, suggestions, and concerns. Responsibilities:·         Provide client support and technical issue resolution via E-­‐Mail, phone, and other electronic mediums ·         Troubleshoot technical issues·         Review customer accounts, recommend and sell products and services ·         Meet departmental goals and performance and service standards ·         Provide training to clients in the use of system and applications as related to the Internet·         Obtain general understanding of OS and application operation related to Name.com offered services - Identify and correct or advise, on operational issues in client computer systems ·         Perform the creation of new accounts using company provided software tools Requirements:·         Excellent personal presentation and interpersonal skills, good problem solving ability, and proficiency in Name.com’s operating systems and other resources·         Ability to focus on detailed tasks for the entirety of their shift and complete said tasks with a great deal of accuracy and attention to detail·         Ability to work independently and efficiently to meet deadlines ·         Ability to promptly answer support related email, phone calls, and other electronic communications ·         Self-­‐motivated, detail-­‐oriented, and organized ·         Solid understanding of Internet terminology, navigation, and applications ·         Experience with hardware and software issues ·         A strong understanding of how domain names and DNS work ·         Experience supporting and troubleshooting web hosting issues ·         Familiar with basic Internet technologies like HTTP(s), FTP, POP3, and SMTP ·         The ability to configure email clients to send and receive email and use an FTP client to upload and download files to a website ·         Basic knowledge of HTML/CSS·         Excellent communication (oral and written), interpersonal, organizational, and presentation skills ·         Typing proficiency: 40-­‐60 wpm ·         Flexibility to work a variety of scheduled shifts      

Company info

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