Guest Communications Representative

Profile

:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:u003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cbu003eu003cspan style=font-family: calibri,sans-serif=\u003eJob Summary:u0026nbsp; u003c/spanu003eu003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eThe Guest Communications Representative is responsible foru003cbu003e u003c/bu003eresponding to various forms of inbound guest communication for Little Caesars Arena, the Fox Theatre, DTE Energy Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre at Freedom Hill, and Comerica Park. Forms of inbound communication include (but are not limited to) phone calls, online chats, emails, u0026amp; online inquiries. Duties also u003c/spanu003eu003cspan style=font-family: calibri,sans-serif=\u003einclude but not limited to selling publicly ticketed event tickets on Archtics u0026amp; Tickets.com, working phones u0026amp; other forms of communication during events at all venues previously mentioned in addition to normal business hours. u003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cbru003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cbu003eu003cspan style=font-family: calibri,sans-serif=\u003eKey Responsibilities: u003c/spanu003eu003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cliu003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eAnswering the main incoming phone line for all 313 Presents, Detroit Red Wings, Detroit Pistons, u0026amp; Detroit Tigers events to provide accurate u0026amp; timely information to callers about eventsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eProviding information to guests and fans via the District Detroit App, DetroitRedWings.com, 313Presents.com, DetroitTigers.com and other websites/apps.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eCommunicating interdepartmentally to find answers to questions for callersu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eSelling tickets, researching challenges, resetting passwords, transferring tickets, providing receipts, etc. on the ticketing database (Archtics u0026amp; Tickets.com)u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eWorking phones u0026amp; other communications platforms during events at u003c/spanu003eu003cspan style=font-family: calibri,sans-serif=\u003eLittle Caesars Arena, the Fox Theatre, DTE Energy Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre at Freedom Hill, u0026amp; Comerica Parku003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eDigitally submit guest concerns and feedback to partnering departments for follow up with the guestu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eAssist with and/or manage guest recovery cases to provide immediate resolution to guest concerns u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eOther clerical duties for the department as requestedu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:.25in\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cbu003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cbu003eu003cspan style=font-family: calibri,sans-serif=\u003eSupplemental Job Functions:u003c/spanu003eu003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=text-align:justify\u003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in\u003eu003cspan style=text-autospace:none\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eAll other responsibilities as assigned by supervisoru003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cbru003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cbu003eu003cspan style=font-family: calibri,sans-serif=\u003eMinimum Knowledge, Skills and Abilities:u003c/spanu003eu003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli class=Default\u003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in left 73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eHigh school diplomau003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli class=Default\u003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in left 73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eSome college education/coursesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli class=Default\u003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in left 73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eExcellent oral u0026amp; written communication skills u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli class=Default\u003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in left 73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eExperience in service role or industryu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli class=Default\u003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in left 73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003ePassion for serving othersu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli class=Default\u003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in left 73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eOutstanding phone and business etiquette u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli class=Default\u003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in left 73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eProficient with Microsoft Office u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli class=Default\u003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:list .25in left 73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eAbility to handle many activities simultaneouslyu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cbru003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cbu003eu003cspan style=font-family: calibri,sans-serif=\u003ePreferred Experience: u003c/spanu003eu003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli class=Default style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eExperience in Archtics and/or Tickets.comu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli class=Default style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eKnowledge of Detroit, their sports teams and the surrounding areasu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli class=Default style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=tab-stops:73.0pt\u003eu003cspan style=font-family: times=\ new=\ roman,serif=\u003eu003cspan style=font-family: calibri,sans-serif=\u003eExperience in / knowledge of u003c/spanu003eu003cspan style=font-family: calibri,sans-serif=\u003efor Little Caesars Arena, the Fox Theatre, DTE Energy Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre at Freedom Hill, and Comerica Parku003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Req Number,AnswerValue:5834BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Detroit,VerityZone:formtext6,QuestionType:text,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:Michigan ,VerityZone:formtext2,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Posted Job Title,AnswerValue:Guest Communications Representative,VerityZone:formtext7,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Business Unit,AnswerValue:Olympia Entertainment ,VerityZone:formtext3,QuestionType:single-select,ActualValueFromSolar:null}],GQId:2991,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:5834BR,Title:Guest Communications Representative,JobSiteId:6894,Link:****{Responsive_AdvancedCSS: \,Responsive_BackgroundColor: #FFFFFF,Responsive_BackgroundImage: none,Responsive_BaseFontColor: #000000,Responsive_BaseFontFamily: Arial, Arial, Arial, sans-serif,Responsive_BaseFontSize: 16px,Responsive_ButtonBackgroundColor: #000000,Responsive_CompiledCSS: /* remember to define focus styles! */input,select,.control,.ui-selectmenu-button,textarea,.pseudocheckbox,.pseudoradio,.controlWrapper,.textAreaWrapper,.lightBorder,.themed .ui-selectmenu-button,.ui-state-default { border-color: #000000;}.baseFontColor { color: #000000;}.baseColorPalette { background-color: #ffffff; 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