Hardware Asset Management Analyst

Profile

Description

Humana is seeking a Hardware Asset Analyst who is smart, curious and loves the challenge of solving problems and ensuring accurate and timely asset information in support of our internal customer's. In this role, you will collaborate with a fun and close-knit IT Asset team to deliver on the IT Hardware Asset Strategy.

Consider joining the Humana team and utilizing your Hardware Asset technical skills to make a positive impact on the lives of our members!

Responsibilities


The Hardware Asset Management (HAM) Analyst is responsible for assisting with the management of the lifecycle of all corporate owned IT hardware assets (servers, laptops, desktops, mobile devices etc.) in accordance with best practices and internal processes and procedures.
The Hardware Asset Analyst strives to provide best in class asset management services to our internal clients.


Responsibilities


Understand the lifecycle status framework as defined by the ITAM Program
Support implemented Operational processes as required for Hardware Families/Classes
Process daily ASN's (Advanced Ship Notices) received from vendors creating Birth records in Asset Management repository
Process lists of retired assets and reconcile against disposal vendor data as required to ensure compliance to established SLA's
Support physical stockroom inventory efforts
Govern repository Data for Hardware Families/Classes in Operation
Monitor Asset Management Data as defined in Daily Checklists and notify responsible areas of any required changes/corrections
Manage shrink reporting (Deployed, Stock, etc.)
Perform Reconciliations and Data Analysis as required
Monitor the Humana ITAM Mailbox for import and update requests
Monitor the AMI AssetTrack queue for issues and correct as necessary
Work with the Implementation team on moving new Hardware Families/Classes to Operations
Provide adhoc reporting on asset data as needed
Write & Update procedures to support Hardware Asset Management
In depth knowledge of asset lifecycle and best practices with a strong focus on data quality.
Exercise independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision
Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.


Required Qualifications


Bachelor's Degree or equivalent work experience
IAITAM Certification or other Industry standard certification
3 years Hardware Asset Management experience
Experience with the ServiceNow Asset Management module, HAMPro, or other similar Asset Management toolset
Proficient in Microsoft Office Applications (Access, Excel, PowerPoint) with a strong knowledge of MS Excel and Access
Knowledge of MEMCM/SCCM and ServiceNow Discovery


Preferred Qualifications

Additional Information

Will report to the Lead, Service Offering Management, IT Ops-IT Service Operations

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work-At-Home Requirements


WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information


Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ****

Company info

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