O365/Messaging Engineer

Profile

Description
One of our premier clients has a long term contract opportunity for a O365/Messaging Engineer.
Qualifications:
Seeking an experienced Software Engineer to join our National IT End User Services (EUS) Messaging and Productivity team. The Software engineer will provide technology leadership and expertise for various aspects of the client's email and Office Suite, focused on providing sustained high availability and a positive customer experience. Undertakes complex projects requiring specialized technical knowledge. May assume project manager responsibilities. Coordinates with users to determine requirements. Assists with ensuring system improvements are successfully implemented and monitored to increase efficiency. Bachelor's degree in Computer Science or a related discipline and two to four years' experience, or an equivalent combination of education and work experience. Combined minimum 3-4 years' of previous Exchange and other mail gateway (IronPorts/ZIX/Symantec) experience is required. Must have real-world, hands on experience delivering messaging and collaboration solutions utilizing Microsoft Exchange and or other Office 365 services within large complex environments. Strong knowledge of Office 365 in an Enterprise environment particularly Exchange Online, administrating Exchange 2016 and Exchange Online and administrating O365. O365 Security, advanced Microsoft Office support experience and Microsoft PowerShell scripting experience is preferred Knowledge of communication and collaboration administration (Outlook/Exchange, Teams, SharePoint and/or GSX administration). Working knowledge with Lightweight Directory Access Protocol (LDAP) directory integration. Domain Name Service (DNS) and mail exchange record management knowledge. Working knowledge of authentication, identity, and access management technologies. Ability to communicate with all levels of clients and Information Technology management and staffs throughout the System is required
Responsibilities:
Provides systems engineering and support to the National IT EUS Messaging and Productivity team, including email, calendaring, Office suite and related services as formalized in service level agreements. Works closely with technical staff supporting enterprise messaging and productivity applications. Provides engineering support for the Exchange, and External Email infrastructures. Documents, tests and executes reliable backup and contingency capabilities for the Exchange infrastructure, which fulfill System business requirements for business continuity. Assumes project management responsibilities, encompassing a team of 4 to 6 other EUS staff. Assists in the implementation of new technologies that offer opportunities to enhance and improve the CLIENT Messaging and Productivity services offering in terms of devices, services and any associated infrastructure that is required. Maintains a thorough and up to date understanding of the CLIENT enterprise infrastructure supporting the delivery of email services including network topology, server architectures etc. Interfaces with management, developers, architects, service desk staff, and end-users throughout the System while providing problem and change management support; periodically interacts with EUS vendors. Prepares and collaborates on end user documentation and guides. Works to continuously identify improvement opportunities spanning service delivery, customer experience, security etc. Performs all tasks and duties in a manner that supports the Client's objective to produce error-free work and to provide high quality customer service. Must meet or exceed the service and quality performance standards or objectives for the assigned function. Leverage industry knowledge and research to provide feedback and input to management to help assess and plan future direction in the System infrastructure. Performs job duties and responsibilities in conformance with sound safety practices. Performs other related duties as assigned.

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