Senior Learning Design Professional

Profile

Description

The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Learning Design Professional analyzes the performance of our Pharmacy teams and prescribes interventions to close performance gaps. If the appropriate intervention is learning, then this role designs and develops the training, and implements with the facilitation team and the LMS.


Analyzes business processes and performance metrics to identify performance gaps.
Uses consultative skills to conduct in-depth needs analysis with clients to determine whether learning solutions are necessary or relevant.
Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding approach for project components. Work is performed with minimal oversight or direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Liaisons between business and other non-learning teams for performance support, as appropriate.
Designs learning interventions and partners with subject matter experts to develop content.
Writes effective learning objectives aligned to business performance objectives, and coordinates post-assessments to measure training's impact on job performance.
Plans, organizes, and develops training curriculum, materials, job aids and programs to meet training needs. May develop for virtual instructor led, self-paced or blended, as they determine appropriate.
Ensures implemented course materials maintain relevance and accuracy to continually meet training needs - recommending updates and enhancements as they determine appropriate.
Tracks and analyzes the training programs ongoing effectiveness by examining learner's satisfaction levels, proficiency testing, and job performance improvement.
Provides guidance to facilitators, helping coordinate Train the Trainers and maintaining an open feedback loop with the facilitation team.


Required Qualifications


Bachelor's degree or 7 years of performance consulting and/or instructional design experience
Advanced proficiency designing and developing materials for instructor-led, self-paced, and blended learning, whether synchronous or asynchronous
Basic to intermediate skill in Adobe Captivate and / or Articulate Storyline
Prior experience working in a consumer-centric company, leading a function related to learning
Prior demonstrated capability leading projects and / or teams
Experience analyzing business metrics and performance goals with a focus on developing learning strategies
Must be passionate about contributing to an organization focused on continuously improving the consumer experience
Proven consulting skills to identify the root cause, business drivers, and obtain alignment/consensus among stakeholders.
Strong communication, organization, and customer service skills.


Preferred Qualifications


Master's Degree in one of the following areas: Learning and Performance; Education; Human Resources, Organizational Design or related field.
Certification in Consulting or Business Analysis
Experience working in a health care, pharmacy, or insurance setting
Registered Pharmacy Technician or Health Insurance licensure
Advanced proficiency in Adobe Captivate and / or Articulate Storyline
Proficiency in Adobe Creative Suite
Proficiency in Learning Management Systems (LMS), preferably Cornerstone on Demand


Additional Information

Working in the state of Arizona must comply with the Tobacco Free Hiring Policy and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will have a set of interview questions and you will provide recorded video responses to each question. You should anticipate this interview to take about 15 - 20 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert : Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Company info

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