UX Design Manager XD Commerce Team

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Experience Design (XD) is a collaborative, in-house design team, concepting and prototyping the best ideas into accessible experiences for our customers. You will have access to best-in-class customer insights, industry experts, state-of-the art facilities, and opportunities to attend industry conferences - all ways to accelerate your career development and customer empathy. We use proven methodologies and tools to facilitate design thinking processes, create strategies, concepts and prototype customer experience solutions that have been tested & designed through best practices across interaction, visual and sensory design.

Job Description

What we're looking for

As Xfinity products have continued to mature and cross-pollinate, in-product commerce has also increased in priority for the business, and the need for a holistic perspective has emerged. The Experience Design (XD) Commerce team has been established to define and implement a consistent strategy for commerce in customer-facing products across the entire brand ecosystem. We're excited to collaborate with product design teams across XD and partners beyond our department in pursuit of this goal.

We're systems thinkers, skilled at managing complexity behind the scenes to create simple, intuitive experiences for our customers. We believe in centering customers' needs amongst business objectives to drive effective solutions, relying on and championing user research as a strong foundation to advocate for our customers. We strive for efficient, inclusive collaboration by facilitating coalitions of teams that transcend organizational hierarchy. Approaching our work this way enables revenue-generating sales without compromising quality of experience or customer loyalty.

What you'll do

UX Design Manager is a player/coach role, reporting to a Creative Director.

As part of the team, you'll:


Be a key contributor to developing the overall team presence and strategy with partners and stakeholders

Work collaboratively with the XD Research and Content Design teams to develop an ecosystem view of products and customer needs to inform the overall commerce strategy

Work collaboratively with our Design System and XD Engineering teams to prototype and create an extensible system of commerce capabilities to be integrated into various products

Work collaboratively with design teams to integrate commerce experiences into their respective products

Work collaboratively with Product and Engineering partners to form strategic recommendations that deliver on customer & business needs

Participate in and/or organize design workshops to drive discovery and better understand the business and stakeholder needs

Rapidly drive iterations of existing products (UI specs, UX guidelines, information architecture and user flows, design patterns, and editorial designs) to project completion

Deliver production-ready UX designs prioritized for Engineering, in alignment with overarching business and UX goals

Serve as liaison between UX team members on different parts of large projects; communicate regularly with Engineering and Product teams

Develop prototypes as a way to explore a concept or provide a proof of concept for executive review

Proactively review contending products and recommend design solutions that differentiate **MEMBERS ONLY**SIGN UP NOW***.'s products from those of competitors


In addition to being hands-on, as a manager, you'll:


Work hands-on with designers to steer day-to-day work

Work with project management and design leadership to plan the team's work

Be responsible for people leader duties, including performance reviews


What you'll bring with you (experience and competencies)

We know that people with different skills and experiences can be successful in this role. For that reason, we're open to direct or analogous experience, and we don't expect you to possess every single of these traits.


A broad understanding of user experience design, informed by experience (either hands-on or theoretical) in design, computer science, human factors, or a comparable field

Ability to analyze market trends, competitive landscapes, product needs, and business requirements to formulate strategic points of view

Ability to clearly and effectively present ideas, research findings, sketches, and other deliverables

A solid understanding of basic principles of visual design and related tools (e.g., Sketch, Figma, Adobe Creative Cloud)

Experience in journey mapping, ecosystem mapping, or service design

Experience working with design systems across products and platforms (native app, web)

Effective articulation of ideas and design solutions

Translation of quantitative and qualitative insights into design decisions

Expressing feedback with kindness and candor

Tolerance for ambiguity and healthy curiosity

Contribution to team culture: motivation, optimism, quality, and integrity


All designers within XD will have the opportunity to:


Build a recognized skillset in experience design

Collaborate with research, product, business and development partners to push for your experiences and gain comprehensive knowledge of the product lifecycle at a Fortune 50 company

Work on critical designs under minimal-to-no supervision while also demonstrating the ability to lead projects and initiatives autonomously.

Collaborate with a dynamic multi-disciplinary design team and build knowledge of and experience in these associated teams

We expect you to grow in your career-and help prepare you to do so: XD at **MEMBERS ONLY**SIGN UP NOW***. has well-defined career paths for all disciplines under our umbrella, providing definition for capabilities needed to progress in your career

XD is committed to active investment in talent, including standard quarterly and annual reviews, team-wide goals and support to work toward them, and a commitment that your manager will look out not just for performance but for career progression


More about XD

At our core, **MEMBERS ONLY**SIGN UP NOW***.'s Experience Design team is a diverse, world-class group of not only designers, but researchers, content strategists and writers, innovators, and strategic thinkers. Our customers' happiness and overall satisfaction depends on the quality of our products. We collaborate with leaders and teams across **MEMBERS ONLY**SIGN UP NOW***. NBCUniversal to create exceptional experiences that leave lasting impressions, improve daily lives, and foster long-term customer relationships. We show up, work hard, and have fun doing it. We love what we do. For real. And it shows in the final product.

Our secret sauce exists in the collective. We care about results, but not at the expense of people. We care about those we work with and those we serve. We are all about building trust-based relationships and establishing win-win partnerships. We are responsible risk-takers. We try new things without losing focus on what really matters. We teach and educate. We set people up for success. Above all, we have passion for what we do, and we are proud of what we accomplish.

**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - MiamiCrossing.com