Experience Designer

Profile

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About **MEMBERS ONLY**SIGN UP NOW***.
**MEMBERS ONLY**SIGN UP NOW***. is one of the largest multi-channel consumer electronics retailers in the world with stores in the United States, Canada and Mexico. **MEMBERS ONLY**SIGN UP NOW***. has more than 1 billion visitors on bestbuy.com and 600 million visitors in our US stores annually. We have twice landed on the 2019 Forbes Best Places to Work -- for Women and for New Grads – and are consistently rated one of the Best Places to Work for LGBTQ equality by the Human Rights Campaign Foundation. With a strong commitment to Diversity and Inclusion, you can connect with, and engage in, a large variety of communities at **MEMBERS ONLY**SIGN UP NOW***..
The Experience Design (XD) Product Team is a well-established team positioned within the Customer Office driven by customer obsession and grounded in customer research. Our work is diverse and impacts the larger customer experience in a variety of ways including designing for web views, the app, retail, in home, communications and voice. We are a group of highly collaborative design professionals located in Richfield and Seattle who partner across our discipline as well as with product management, front and back-end engineers and business partners. The large amount of traffic in our digital spaces and customer visits to our stores allows us to consistently measure the impact of our experiences on customers and the business. People enjoy working at **MEMBERS ONLY**SIGN UP NOW***. and find it’s a place to have fun, be challenged and grow professionally and personally!
As a UX Designer on the Discover Shop Experience Team, you will work with a highly collaborative team of UX designers, writers, researchers, strategists, product managers, and engineers to create compelling human centered experiences across digital and physical touchpoints. The Discover Shop Customer Experience and Product team works to build and foster customer relationships with **MEMBERS ONLY**SIGN UP NOW***. by optimizing the digital customer journey, prioritizing the customer and helping them from discovery to purchase. The UX Designer role plays a central role in the promotion of Human Centered Design, participates in defining and facilitating discovery efforts, is responsible for the communication of design intent, delivering solutions, and advocating for continuous improvement of experiences for our customers.
Core Responsibilities:
Work with experience designers, product managers, engineering leads, and business stakeholders to gain alignment on solutions and align customer and business needs
Supports the UX team in solution design by providing insights into current capabilities and functionality across all digital channels and other customer touchpoints
Create appropriate UX Design deliverables to support the work effort of teams and to ensure standard design practices are utilized and overall experiences are consistent
Participates in the presentation of high-level solutions and strategies to product and/or project stakeholders, engineering leadership, and UX leadership
Supports and facilitates applicable research and testing activities within area of responsibility
Leverage customer research, site metrics, and usability findings to back up assertions, make recommendations, and drive strategy
Participate in and help to lead UAT and team development and launch support activities
Assist teams in defining the supporting strategy across product teams to create multi-channel experiences that reach into digital and physical touchpoints
Foster and participate in a culture of collaboration, feedback, and continuous improvement
Basic Qualifications:
Current online portfolio that demonstrates knowledge and skill in experience design
2 or more years as a UX Designer, or 4 or more years of experience in an experience design related role (e.g. Product Designer, Information Architect, Visual Designer, Interaction Designer, UX Writer, Copywriter, Researcher, etc.)
Intermediate knowledge of Experience Design principles, activities and deliverables (e.g. collaboration sessions, designs, wireframes, prototypes, etc.)
Intermediate to advanced skills with tools such as Figma, Sketch, InVision, Axure, Mural, Photoshop, Illustrator, Visio, Balsamiq, OmniGraffle, etc
Experience demonstrating human centered design, interaction design, information architecture, visual/graphic design, usability standards and best practices
Ability to present designs, drive consensus and negotiate trade-offs effectively
Ability to work through complex design solutions and understand the technology behind those solutions
Preferred Qualifications:
Bachelor’s Degree (4 yr.) in Human-Centered Design, Product Design, Human Computer Interaction, Graphic Design, Information Architecture, Multimedia, Communication, Marketing, Journalism, Instructional Design, related field, or equivalent industry experience
2 or more years of experience working in Ecommerce or other large, multi-channel design environment
Experience in envisioning, defining and modeling end-to-end, multichannel customer experiences
Be curious, collaborative, self-driven, self-aware, outgoing, and relationship focused

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