Head of Technology Operations

Profile

Sydney
Categories:
Technology
Lead KWM’s Infrastructure and Network & Communications teams
Premier international law firm with excellent benefits
Set the mission, vision, and strategy for your team and make your mark
Take the lead with this exciting new role heading up Infrastructure and Network operations at one of the world’s most innovative law firms!
Who are we?
We are King & Wood Mallesons. The top tier international law firm, from Asia, for the world.
A firm born in Asia, underpinned by world class capability. With over 2000 lawyers in 30 global locations, we draw from our Western and Eastern perspectives to deliver incisive counsel.
Our unique firm was born out of a big idea – that the world needs a firm like us. A firm that can bridge East and West and create a new standard of world-class legal services. A firm that attracts clients and talent with borderless ambitions. To become the leading top tier international law firm from Asia, for the world. Our clients need a top tier firm in the region who can match deep local understanding with a world-class platform. That's us. That's KWM.
We are driven by a simple purpose – to use our mastery of the law for the lasting prosperity of our clients, people and communities. It’s why we exist. It’s why we are KWM.
Everything we do is grounded in a set of core principles which guide the way we operate as a leading international firm – how we enable our clients to succeed; how we grow our people to be their best and how we support our communities to thrive.
Empathy
Betterment
Quality
Generosity
Clarity
Creativity
Trust
Dynamism
About the role
This exciting new role has been created to head up KWM’s Infrastructure and Network & Communications teams across our Australian offices. You will lead the delivery, ongoing management and evolution of a high-quality technology network and infrastructure for the firm. This varied role will encompass a mix of people management, commercial and vendor management, project management, service delivery, process improvement and technical focus.
Along with your direct reports, you will work closely with your peers across the Technology team, other shared services teams and across the KWM network.
This is a fantastic opportunity for an innovative technology leader with infrastructure/network expertise to make their mark and take their career to the next level.
Key responsibilities will include:
Set the mission, vision, and strategy of Infrastructure and Network & Communications to maximise the success of business and Technology enterprise initiatives.
Coach and develop direct reports and members of the Infrastructure and Network teams to support their career, nurture their development and help them realise their potential.
Manage and maintain the firm’s network and infrastructure services in a way that ensures high availability, security and performance.
Keep track of trends and emerging technologies, and provide direction on those which should be incorporated into KWM Technology services to successfully deliver the overall strategy.
Identify opportunities for consolidation and for improved designs, driving continuous improvement.
Establish and monitor effective controls and processes within Infrastructure and Network & Communications teams. Improve process efficiency and consistency, including through the use of automation.
Ensure that suitable backups and disaster recovery processes are in place, current, and tested.
Manage escalations where necessary ensuring service quality and availability expectations are met.
Ensure suitable proactive monitoring is in place, and sufficient coverage to respond to major incidents both during business hours and out-of-hours, ensuring rapid resolution of incidents.
Ensure that operations and maintenance tasks and are proactive, consistent, and thorough.
Participate in periodic reviews and improvement initiatives by information security, risk and compliance teams and other risk-related functions as required.
Manage external service providers to ensure performance and stability.
Control costs and budgets regarding relevant IT systems.
Lead IT projects including the design and deployment of new IT systems and services.
Engage with key stakeholders to understand requirements and propose solutions.
Due to the nature of the role, work outside standard office hours will be required at times.
What experience are we looking for?
Bachelor’s or master’s degree in computer science, information systems, related field, or equivalent work experience
10 years of experience in IT
3 years of leadership responsibilities, including strategy, budgeting, and a track record of delivery
Strong people management skills and ability to coach and mentor
Ability to build relationships, influence key stakeholders and negotiate in complex environments
Highly developed problem-solving skills and ability to work well under pressure
Ability to multi-task and a flexible, proactive attitude
Good working knowledge across a broad range of technologies and technology platforms for on-premise and cloud services including: data centre facilities, server hardware and storage, VMWare, Windows Server, cloud services including M365 and Azure, identity and access management including Active Directory and Azure AD, networks and networking technologies (particularly Cisco and Palo Alto Networks), monitoring systems, Unified Communications and telecommunications providers
Thorough understanding of Information Technology Infrastructure Library (ITIL) and best practice processes for IT Service Management
Ability to build consensus, make decisions based on many variables, and gain support for major initiatives
Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
Business analytical skills to develop and recommend solutions to solve business opportunities and issues
Consolidating operations capabilities in large, complex enterprise organisations to deliver improved efficiency, while balancing customer preferences for agility
Self-starter who self-assesses and asks for feedback from others to improve their performance
Excellent oral and written communication skills, including the ability to explain technology solutions in Business terms, establish rapport and influence others
Strong commercial acumen including budget management, vendor negotiation and cost/benefit analysis
Solid understanding of Project Management methodologies and practices
Why work with us?
We want to be the law firm clients love to work with and a great place to work and grow for our people. It’s important to us and our clients that you our people find working at KWM an enjoyable and rewarding experience.
We know our people value flexibility around when and where they work. So we are committed to offering a more adaptable way to work, we call this Agile Working.
Growth conversations and real-time feedback is also a priority. So whether it’s more targeted and meaningful conversations around professional and personal development, regular feedback, coaching or developing infrastructure, we want to help our people grow.
What else we’ll offer
Formal and informal flexible working patterns and leave arrangements
Holistic wellbeing programs to support mental and physical health, including access to a broad range of mental health resources, gym memberships, flu vaccinations and skin cancer checks
Mobility around our network when opportunities arise
Access to a large range of learning and development opportunities
A detailed framework to support working parents in balancing their personal and professional priorities
Corporate discounts on health and general insurance, superannuation advice and other products and services
Opportunities to participate in a wide range of pro-bono and community impact programs, and inclusion networks
How to apply
Please apply by selecting the apply now link below and completing an online application form.
All job applications must be submitted through
kwm.com
, Seek, LinkedIn or an authorised agency, applications through any other third-party websites will not be accepted.
For further information on this role, please contact Renee Wigan at ****
King & Wood Mallesons is an equal opportunity employer and is committed to principles of diversity and inclusion. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.

If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary for you to work for the firm in Australia.
Agencies - please note that we are not currently accepting applications from agencies for this role.

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