Account Manager

Profile

InfoStretch (****is a leader in Mobile, Software QA/Test Automation and Process Optimization solutions. As a dynamic, young, and innovative organization, we have helped over 100 businesses develop and transform the quality of their Mobile and software offerings ranging from embedded systems to web and enterprise applications. InfoStretch delivers high-quality, reliable, and cost effective solutions to clients throughout the US and Asia. We specialize in delivering outsourced software quality solutions that command deep technology knowledge, process proficiency, and domain expertise within our service areas.
TWO POSITIONS: 1 IN BAY AREA - NORTHERN CALIFORNIA AND 1 IN PENNYSLVANIA, PA
We are looking for a dynamic person with understanding of business and technology who can pro-actively anticipate the client needs.
This job involves building & managing customers across the United States and business opportunities in key identified accounts. The role deliverables would be broadly as follows:
* Revenue focus
* Managing existing revenue, growing revenue segments and exceeding growth targets
* Delivering various compelling concepts to the customer and drive to closure of the proposal relentlessly focusing on driving revenue, establishing multiple contacts, solution pilots, design wins, case studies and customer references
* Working with the delivery teams to ensure specific customer expectations are met, collecting customer feedback, implement action plans for improvement
* Delivering a great customer experience to customers and partners.
* Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
* Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
* Ensures that client issues are dealt with in an efficient manner, informing the Account Director of any problems that may arise.
* Owns the contract and contract renewals for new work for an existing client. Approves Change Orders and invoices, and is responsible for payment collections.
* Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
* Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
* Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales and delivery teams.
* Communicates the client's goals and represent the client's interests to the team.
* Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
* Understanding of company capabilities and service, and effectively communicates all offerings to the client.
* Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.
An excellent salary and bonus package is just the start with an InfoStretch career. We also provide medical, dental, vision, 401k with company match, company paid life insurance, paid time off, paid holidays, family and other leaves are standard here. Add to that annual performance evaluations, company parties and family picnics and you’ve got a career that continually rewards your effort. There’s nothing more important to our success than our employees and we prove it every day.
This is a direct hire fulltime opportunity.If this is a match for your experience and skillsets - please send us your resume:
We are an Equal Opportunity Employer (EOE)
Rhonda Wallace
Infostretch Corporation
3200 Patrick Henry Drive
Suite 250
Santa Clara, CA 95054
****
Web: ****

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