CMO Experience Specialist

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Deloitte
CMO Experience Specialist
in
Cleveland
Ohio
Experiences Specialist – CMO Program – US Executive Accelerators, Deloitte Services LP
Chief Marketing Officers (CMOs) are under incredible pressure to perform as not only the creative minds, but as the growth drivers, customer champions, data experts, and change agents in their organizations. This expanded, enterprise-wide role presents marketing leaders with new opportunities and new challenges as they grapple with how to deliver as a strategic leader in their organization.
The CMO Program (CMOP) team sits within Deloitte’s Executive Accelerators organization, which supports client account leaders and teams in helping key client executives, their teams, and organizations address their most pressing challenges. We create experiences that support CMOs across their career journey
, whether they are aspiring to be a CMO, transitioning to a CMO role, or looking to elevate their performance in the C-Suite. These experiences also help client account teams develop or deepen relationships with our clients. The CMOP Experiences Specialist Level team member will be responsible for supporting the Client Experience leads in the management of the lab experience pipeline and the creation and delivery of these client experiences.
Work you’ll do
As an Experiences Specialist on the Chief Marketing Officer Program (CMOP) team, you’ll have a unique opportunity to help create innovative, dynamic, unique experiences for our marketing clients and account teams
. The experiences you help create will enable our clients to elevate their leadership skills, transition successfully into C-Suite roles, and network with their executive-level peers. Your work will have you interacting regularly with Deloitte Clients & Industry leaders, function leaders, and senior client leaders of our account portfolio.
The ideal candidate will be high-performer with strong project management and organizational skills, outstanding Microsoft Office skills, comfort with learning new technologies, and a passion for collaboration as part of a high-functioning team. A proactive and hard-working attitude will help you excel in this role.
In this role, you will:
Manage the CMO Lab pipeline
Drive a robust CMO Lab pipeline, which includes tracking transitions, responding to account team inquiries, and managing client team outreach and follow-ups.
Maintain CMO Lab marketing content.
Lead CMO Lab scoping calls with account teams, capturing and distributing notes and next actions.
Manage the CMO Lab facilitator pool, which includes identifying and scheduling training for new facilitators, keeping facilitators up to date on current lab content and design, and scheduling facilitators for client labs.
Manage Lab reporting, capturing data in Salesforce and completing post-Lab follow up.
Occasionally support Lab execution, participating in pre-Lab interviews, taking detailed notes and synthesizing for pre-reads and Lab content, and supporting creation of Lab outputs.
Provide execution support and project management
Support design and delivery of client experiences to build relationships and increase value for account teams.
Perform project management tasks such as scheduling meetings, creating agendas and pre-reads, maintaining tracking documents, taking meeting notes, and following up on tasks assigned to others.
Prepare 50 senior marketing executives to make the most of an exclusive, best-in-class leadership development experience, including scheduling all touchpoints, attending calls and taking robust notes, consolidating themes and sharing with design teams, and managing pre-experience communications.
Liaise with senior leaders looking to enhance relationships with priority clients, responding to requests for information and driving and tracking experience invitation or nomination processes.
Contribute to strategy development for client experiences across career journeys.
Manage reporting and metrics that demonstrate the value delivered from CMOP experiences.
Project management and delivery for CMOP special projects and sprint workstreams.
Work collaboratively with CMOP team members, promoting teamwork and high-quality experience delivery.
Category: Management Consulting
About Deloitte
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see ****for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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