Second Tier Teaching amp Learning Support Analyst

Profile

Columbia University is one of the premiere educational institutions in the nation. Employing over 12,000 people, it is one of the largest employers in New York City. Our department, Columbia University Information Technology (CUIT) supports the administrative information requirements of the university provides mainframe, microcomputer, telecommunications, as well as Computing and communications systems, services, and support to faculty, students, and administrators.
We offer competitive salaries and excellent benefits, including tuition for self at Columbia and undergraduate for children at any accredited college and 4 weeks vacation. We also have an excellent Physical Fitness Center available to all employees.
Reporting to the Senior Application Systems Developer of Teaching and Learning Applications, the incumbent will join the CUIT Teaching and Learning group to support the New CourseWorks transition project, the University's course management platform, and its related systems. This position will work in collaboration with the following areas within CUIT, Identity and Access Management, Student Information Services, Web Infrastructure, Help Desk, and all schools and departments across the University.
Essential Responsibilities:
- Provide second tier support to end users of Course Management System and other teaching and learning tools
- Acquire in-depth knowledge of teaching and learning technology systems and process
- Troubleshoots moderate to complex problems that come from Client Support Services and/or end users
- Research across CUIT systems and applications and typically involve application of known solution
- Prepare documentation and troubleshooting guides
- Manage and track tickets via remedy system and generate monthly reports
- Develop training scripts and conduct end user training for faculty, students and staff
- Work with application development team to conduct end user testing for new enhancements and functionality
Minimum qualifications:
- Bachelor's degree or equivalent experience
- Minimum 3 years related work experience providing end user support
- Posses strong analytical problem resolution skills
- Excellent interpersonal skills, oral and written communication skills
Please apply for this role using the link below:
****Columbia University
New York, NY 10027
Web: ****

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