Sr. Technical Program Manager

Profile

Because you belong at Twilio.
The Who, What, Why and Where
Twilio is growing rapidly and seeking a Sr Technical Program Manager (TPM) who is passionate about technical operations and engineering efficiencies. This role will lead technical and operational programs that support our company’s customer engagement strategy. This role will coordinate across all Business Units within R&D while collaborating with all other organizations at Twilio that are impacted by these programs.  
Who?
Twilio is looking for a Sr TPM who lives the
Twilio Magic
and has a demonstrated track record of leading technical projects or operations.  They also have:
Background in SaaS Development or operations in a distributed systems environment 
Excellent Problem Solving and Troubleshooting skills
Ability to handle multiple competing priorities in a fast-paced environment.
Ability to effectively communicate across all levels of the organization from engineers to executives  
Exemplary verbal and written communication
Highly accountable with a demonstrated ability to think strategically
5-8 years experience in a technical program management or operational role
5 years experience working with AWS, Google, Azure or other public cloud providers
BA/BS degree in engineering, computer science or similar degree 
What?
As a Technical Program Manager you will live the Twilio Magic values:
BE AN OWNER: 
Lead and manage successful delivery of high impact and highly cross-functional program initiatives
Coordinate with Product and Engineering teams to drive the execution of large scale and highly dependent technical projects 
Collaborate within R&D and other organizations to evolve and standardize our engineering processes 
WRITE IT DOWN:
Document and instill good practices throughout the organization.
Establish and drive adoption of program frameworks, tools and best practices.
Share your program management knowledge with engineering leadership teams.
DRAW THE OWL:
Contribute to the definition, development and tracking of effective metrics and R&D operational improvements 
Consolidate technical operating metrics and lead a regular review of program metrics & health
Gather data from BU teams, industry best practice to lead the definition and adoption of best practices that contribute to operational efficiency
RUTHLESSLY PRIORITIZE:
Drive strategic cross-functional planning, leading discovery and prioritization by closely partnering with engineering leads to develop program plans, including roadmap, dependency identifications and resourcing plan.
Escalate urgent issues appropriately and driving them to closure in a timely manner
Why?
You have an opportunity to deliver top priority programs for R&D and Twilio, and directly impact improvements in efficiency, transparency, and predictability.  You will partner with some of the best and brightest individuals to continuously improve the quality of our products while improving our engineering efficiency.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
Where?
This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks and drinks, game room, ergonomic desks, massages, Wednesday Night dinners, monthly All Hands and more.
You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our
values
, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

Company info

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