Customer Service Representative

Profile

:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:u003cp style=margin: 0in;\u003eu003cb style=mso-bidi-font-weight: normal;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003eJob Summary:u003cspan style=mso-spacerun: yes;\u003eu0026nbsp; u003c/spanu003eu003c/fontu003eu003c/spanu003eu003c/bu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cb style=mso-bidi-font-weight: normal;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003eu0026nbsp;u003c/fontu003eu003c/spanu003eu003c/bu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003eProvides courteous, professional and prompt service to customers.u003cspan style=mso-spacerun: yes;\u003eu0026nbsp; u003c/spanu003eHandles all customer service duties including order taking, customer complaints, delivery appointments, pick up requests, and supports on line ordering.u003cspan style=mso-spacerun: yes;\u003eu0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eu003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cb style=mso-bidi-font-weight: normal;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003eu0026nbsp;u003c/fontu003eu003c/spanu003eu003c/bu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cb style=mso-bidi-font-weight: normal;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003eEssential Job Functions:u003c/fontu003eu003c/spanu003eu003c/bu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cb style=mso-bidi-font-weight: normal;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003eu0026nbsp;u003c/fontu003eu003c/spanu003eu003c/bu003eu003c/pu003eu003cp style=margin: 0in 0in 0in 0.5in; text-indent: -0.5in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e1.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eEnsures customer food and equipment orders are processed timely and accurately into the system, confirming all orders are complete, and coordinating daily tasks and communicating out of stock items.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e2.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eProcesses labels and generates pick lists as needed.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e3.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eContacts all stores on call list and enters customer orders daily. u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in 0in 0in 0.5in; text-indent: -0.5in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e4.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eContinuously keeps updated with product knowledge and current marketing programs in order to effectively assist the customer.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in 0in 0in 0.5in; text-indent: -0.5in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e5.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eAssists customers with add-ons/special deliveries and will calls by ensuring order is received by warehouse personnel in a timely manner.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e6.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eProcesses accurate orders, billing and check remittance for Pizza Kits.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e7.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eDaily scanning of Proof of Delivery (POD) invoices.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e8.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eEnsures credit memos are issued in a precise and timely manner.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e9.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eSchedules receiving appointments.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in 0in 0in 0.5in; text-indent: -0.5in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e10.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eOther duties as assigned.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cb style=mso-bidi-font-weight: normal;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003eu0026nbsp;u003c/fontu003eu003c/spanu003eu003c/bu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cb style=mso-bidi-font-weight: normal;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003eMinimum Knowledge, Skills and Abilities:u003c/fontu003eu003c/spanu003eu003c/bu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cb style=mso-bidi-font-weight: normal;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003eu0026nbsp;u003c/fontu003eu003c/spanu003eu003c/bu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e1.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eHigh school diploma or equivalent.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in 0in 0in 0.5in; text-indent: -0.5in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e2.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eMust display a courteous, professional and friendly demeanor, and have the ability and desire to build strong customer relationships.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e3.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eExcellent verbal and written communication skills.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e4.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eStrong problem-solving skills.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003eu003cspan style=mso-spacerun: yes;\u003eu0026nbsp;u003c/spanu003e5.u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eMust be detail oriented and highly organized.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; font-size: 11pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Tahoma;u0027u003eu003cfont color=#000000\u003e6. u003cspan style=mso-tab-count: 1;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eProficiency in computer and data entry skills.u003c/fontu003eu003c/spanu003eu003c/pu003eu003cp style=margin: 0in;\u003eu003cspan style=u0027font-family: Century Gothic,sans-serif; 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