Aviation Operations Professional 2

Profile

Description


The Aviation Operations Professional 2 (Flight Coordinator) manages and provides quality control for crew and aircraft scheduling in accordance with all FAA Regulations, Safety Standards, and company polices. Manages passenger relations addressing aviation inquiries, trip requests, trip approvals, and coordinates with flight crews, maintenance control and ground operations to ensure efficient day to day operations of all aircraft. Also ensures resolution of passenger or flight service issues and plans for subsequent flight activity ensuring safety compliance. Strong teamwork skills are mandatory with considerable initiative and ability to cooperate with all other departments, staff, and executive level units of the company.


Responsibilities

The Flight Coordinator serves as the central point of contact for interactions between lead passengers and staff, executive assistants, flight operations and maintenance personnel. Essentially, they are the 'face' of the Aviation team. This position entails crew and flight scheduling, managing aircraft activity, trip requests, flight management software, flight logs and crew records. The Flight Coordinator fulfills rotating on-call duties as required covering the Flight department needs in the evenings and on weekends and holidays.


Representative duties of the Flight Coordinator role include, but are not limited to:

Maintain/update aircraft and flight crew schedules, organizing both schedules with passengers, aircrews, maintenance and outside services by providing pertinent flight details prior to departures and upon arrivals
Obtain and arrange for AROs and necessary flight related authorizations/services, including all flight crew and passenger foreign visas (including Canadian and Mexican permits, International Over-flight permits, Customs, Immigration, and APIS) for all flights as required.
Guides and supports with FBO services, aircraft handling, crew transportation, hotels and other passenger amenities
Manages passenger and crew database with pertinent emergency contact information, necessary travel documents, special travel requests, allergy alerts, etc
Flight Following of all trips in progress to ensure coordination of ground transportation, notification of passengers, and other pertinent information by proactively modifying ground services at destination if delays or diversion occur while flight is enroute
Be available to answer all incoming calls promptly and professionally/address and assist in passenger/lobby courtesy & check-ins
Manages Aircraft and Crew scheduling compliance, assignments including tracking pilots' duty and days off rotations by ensuring all crewmembers assigned to each flight meet company and governmental qualifications requirements
Monitor crew flight, duty, and rest time limitations.
Manages crew and flight records and logs in accordance with company and government policies
Maintain departmental operational records (including but not limited to flight manifests, insurance and staff personnel records) to ensure accuracy, currency and accountability for entire organization
Ensure appropriate fuel discount program is used at each destination, on a per trip basis by administering and actively seeking company cost saving actions i.e. company discount programs for fuel purchases, airport fees and invoicing etc.
Assist Flight and Maintenance Operations and Director of Aviation with any special projects and perform other duties as assigned.
Interface with aircraft maintenance to schedule the aircraft in all phases of the flight schedule and maintenance requirements.
Be on call during the week and on weekends in accordance with the on call schedule, to assist in all flight, aircrew and maintenance coordination.
Approach role with a 'concierge mindset', while simultaneously maintaining a laser focus on Risk Management


Required Qualifications


Superb attention to detail, follow through and problem solving skills
Proven analytics and reporting experience
Capacity to multi-task, work well under pressure and manage deadlines
Strong relationship building and communication skills
Adept at interacting with, guiding, and supporting, individuals at all levels
Excellent organizational, time management and prioritization skills
Aptitude for self-motivation and to work independently as well as a member of a team
Exceptional computer proficiency with all Microsoft office products


Preferred Qualifications


Bachelor's degree
Proficient knowledge of aviation-related services and programs
2 or more years' experience with flight management or charter and corporate aircraft operations


Additional Information

This position will be located in Humana's Aviation Center.

Humana's vaccination policy:

If selected for hire, Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. Medical, religious, and state exemptions will be available.

Scheduled Weekly Hours

40

Company info

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