Customer Representative

Profile

**MEMBERS ONLY**SIGN UP NOW***., a biotechnology firm based in [location], is seeking a Customer Representative to join our team. The ideal candidate will be a self-starter with strong communication skills and a passion for providing exceptional customer service. In this role, you will be responsible for managing customer inquiries, orders, and support requests. You will work closely with our sales and marketing teams to ensure a seamless customer experience. This is an exciting opportunity to be part of a dynamic and innovative company that is making a difference in the biotechnology industry.
Responsibilities
Sales strategy development: Develop and implement IVD product sales strategy to ensure sales targets and performance indicators are achieved.
Sales Team Management: Lead and manage the sales team, including recruitment, training, motivation and performance evaluation, to ensure the efficient operation of the team.
Customer relationship Management: Establish and maintain long-term good business relationships with key customers, understand customer needs and provide appropriate solutions.
Sales performance monitoring: tracking sales data and performance indicators, analyzing sales trends, making corresponding sales strategies and plans.
Market development: Explore new markets and customer groups, identify sales opportunities and drive product sales growth.
Sales report and forecast: Accurately record sales activities and results, timely submit sales reports, and forecast sales trends and market demand.
Market competition analysis: Study and analyze market competition, understand competitors' products and pricing strategies, and provide corresponding competitive strategies.
Coordinate with other departments: Work closely with marketing, product development, technical support and other departments to achieve sales targets.
Training and demonstration: Provide training to customers and sales team, demonstrate product features and advantages, provide technical support and answer questions.
Sales budget management: Develop sales budget, effectively manage sales resources and expenses, and ensure sales targets are achieved within the budget scope.
Requirements
Industry knowledge and experience: Have relevant IVD industry knowledge and sales experience, familiar with IVD products and market conditions, understand industry trends and competitors.
Sales skills and experience: Good sales skills and experience, able to effectively carry out sales activities, deal with customer needs and achieve performance targets.
Leadership and team management skills: Ability to lead and manage a sales team, motivate and guide team members to achieve sales targets.
Customer relationship Management ability: Good customer relationship management ability, able to build trust and cooperative relationship with customers, meet customer needs, provide quality pre-sales and after-sales service.
Communication and coordination skills: Excellent communication and coordination skills to effectively communicate and coordinate with internal team and customers at all levels.
Analysis and problem solving ability: Ability to analyze and solve problems, identify problems in the sales process and provide solutions to achieve sales goals.
Goal-oriented and result-oriented: Have clear sales goals and result-oriented work attitude, be able to make plans and take actions to achieve goals.
Self-driven and learning ability: Self-driven and continuous learning ability to continuously improve sales skills and industry knowledge and adapt to rapidly changing market environment.
English ability: Good English communication skills, able to effectively communicate and cooperate with international customers.
Education requirements: Bachelor degree or above, major in marketing, sales management, etc
Benefits
Medical healthcare plans
Retirement plans
Paid vacation
Training and development
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Company info

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