Call Center Coordinator - Remote

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Call Center Coordinator - Remote,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eu003cspan style=background:white;\u003eu003cspan style=color:black;\u003eRealogy is a global provider of real estate services with a singular mission: We serve agents. This strategy is aimed at growing the base of high-performing independent sales agents at our company-owned and franchisee brokerages, providing services to make them more productive and their businesses more profitable.u003c/spanu003eu003c/spanu003eu003cbr style=font-variant-ligatures:normal;font-variant-caps:normal;orphans:2;text-align:start;widows:2;-webkit-text-stroke-width:0px;text-decoration-style:initial;word-spacing:0px;\u003eu003cbr style=font-variant-ligatures:normal;font-variant-caps:normal;orphans:2;text-align:start;widows:2;-webkit-text-stroke-width:0px;text-decoration-style:initial;word-spacing:0px;\u003eu003cspan style=color:black;\u003eu003cspan style=background:white;\u003eu003cspan style=font-variant-ligatures:normal;font-variant-caps:normal;orphans:2;text-align:start;widows:2;-webkit-text-stroke-width:0px;text-decoration-style:initial;float:none;word-spacing:0px;\u003eWhile you won’t see our name on For Sale signs, you will see those of our industry-leading brands: Better Homes and Gardens Real Estate, Century 21, Citi Habitats, Climb Real Estate, Coldwell Banker Real Estate, Corcoran, ERA Franchise Systems and Sotheby’s International Realty to name just a few. Our four business units work together to provide a full-service solution to meet the needs of agents and their homebuying clients, from the initial listing until the keys are turned over.u003c/spanu003eu003c/spanu003eu003cbr style=font-variant-ligatures:normal;font-variant-caps:normal;orphans:2;text-align:start;widows:2;-webkit-text-stroke-width:0px;text-decoration-style:initial;word-spacing:0px;\u003eu003cbr style=font-variant-ligatures:normal;font-variant-caps:normal;orphans:2;text-align:start;widows:2;-webkit-text-stroke-width:0px;text-decoration-style:initial;word-spacing:0px;\u003eu003cspan style=background:white;\u003eu003cspan style=font-variant-ligatures:normal;font-variant-caps:normal;orphans:2;text-align:start;widows:2;-webkit-text-stroke-width:0px;text-decoration-style:initial;float:none;word-spacing:0px;\u003eRealogy was recently designated au0026nbsp;u003c/spanu003eu003c/spanu003eu003c/spanu003eu003cspan style=color:black;\u003eu003ca href=****style=font-variant-ligatures:normal;font-variant-caps:normal;orphans:2;text-align:start;widows:2;-webkit-text-stroke-width:0px;word-spacing:0px; target=_blank\u003eu003cspan style=color:black;\u003eGreat Place to Work®u003c/spanu003eu003c/au003eu003c/spanu003eu003cspan style=background:white;\u003eu003cspan style=color:black;\u003eu003cspan style=font-variant-ligatures:normal;font-variant-caps:normal;orphans:2;text-align:start;widows:2;-webkit-text-stroke-width:0px;text-decoration-style:initial;float:none;word-spacing:0px;\u003eu0026nbsp;for the second consecutive year, recognizing the company’s commitment to providing meaningful work and an environment where employees can grow and succeed. Realogy has 16,600 offices and approximately 302,000 affiliated brokers and agents worldwide. We’re the leader in residential real estate sales, with $6.1 billion in revenue in 2018, nearly 1.4 million real estate transactions and approximately 16 percent of market share of the U.S. residential real estate market. We’re there to serve agents who help people find and buy houses, move, and finance their dream.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbr style=font-variant-ligatures:normal;font-variant-caps:normal;orphans:2;text-align:start;widows:2;-webkit-text-stroke-width:0px;text-decoration-style:initial;word-spacing:0px;\u003eu003cbr style=font-variant-ligatures:normal;font-variant-caps:normal;orphans:2;text-align:start;widows:2;-webkit-text-stroke-width:0px;text-decoration-style:initial;word-spacing:0px;\u003eu003cspan style=color:black;\u003eu003cspan style=background:white;\u003eu003cspan style=font-variant-ligatures:normal;font-variant-caps:normal;orphans:2;text-align:start;widows:2;-webkit-text-stroke-width:0px;text-decoration-style:initial;float:none;word-spacing:0px;\u003ePowered by its network of over 92,000 affiliated sales professionals in 3,000 offices across 44 countries and territories, the Coldwell Banker® organization is a leading provider of full-service residential and commercial real estate brokerage services. The brand’s mission is to empower its people to leave their mark on the world of real estate. The Coldwell Banker brand prides itself on its history of expertise and honesty since its beginnings in 1906. The brand embraces four core values: home, awesomeness, ingenuity and excellence. Coldwell Banker Real Estate is committed to providing its network of sales professionals with the tools and insights needed to excel in today’s marketplace and is known for its bold leadership and dedication to driving the industry forward with big data and smart home expertise. Coldwell Banker Real Estate was the first real estate brand to harness the power of big data; the CBx Technology Suite uses predictive analytics and machine learning to analyze markets, target buyers and sellers and provide agents with a simple platform to create unique and effective marketing plans for each listing. The brand was named among the 2018 and 2019 Women’s Choice Award® Most Recommended brands for customer experience and overall quality. Blue is bold and the integrity and values of Coldwell Banker Real Estate give the Gen Blue® network an unbeatable edge. Coldwell Banker®, the Coldwell Banker logo, Gen Blue® and the Gen Blue Experience® are registered services marks owned by Coldwell Banker Real Estate LLC. Coldwell Banker Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. To join Coldwell Banker Real Estate and unlock the possibilities of Gen Blue, please visitu0026nbsp;u003c/spanu003eu003c/spanu003eu003c/spanu003eu003cspan style=color:black;\u003eu003ca href=****Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:Minnesota ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Edina,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:Coldwell Banker Burnet ,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:2557,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:7015BR,Title:Call Center Coordinator ,JobSiteId:7080,Link:****{Responsive_AdvancedCSS: /* Text Alignment 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#004943,Responsive_HeaderLinkColor: #09879B,Responsive_LinkColor: #09879B,Responsive_PrimaryHeaderLogo: ****none}},FooterInfo:[{Name:Privacy Policy,Value:****Statement,Value:****Not Sell My Info,Value:****Applicant Privacy Notice,Value:****type=application/ld json\u003e{@context:****dir=\ltr\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:red;\\u003e*Note: The hours for the position are alternating u003cstrongu003eSat u0026amp; Sunu003c/strongu003e 8:30a-3:00p; u003cstrongu003eMonu003c/strongu003e, u003cstrongu003eWed and Thursu003c/strongu003e 8:30a-5:00pm u003cstrongu003eFriu003c/strongu003e 9:30a-6:00pu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=\ltr\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eColdwell Banker Burnet is seeking a full-time Call Center Coordinator to work in its Branch Shared Services office located in Edina, MN.u003c/spanu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cstrongu003eu003cuu003eu003cspan style=\color:black;\\u003eESSENTIAL JOB DUTIES AND RESPONSIBILITIES:u003c/spanu003eu003c/uu003eu003c/strongu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003cul dir=\ltr\\u003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eAnswer a high volume of customer service calls arriving at the Coldwell Banker Burnet sales offices.u003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eUse problem-solving skills to identify customer needsu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eRoute calls to correct locationsu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eManage an on-line queue of appointment scheduling requests, and intervene with requests that are u003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003enot automatically processedu003c/spanu003eu003c/spanu003eu003cspan style=\color:black;\\u003e u003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eProactively follow-up with customers and sales associates via telephone and emailu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eCommunicate customer requests and status information to sales associatesu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eCoordinate communication between clients, sales associates, and company resources to ensure quality serviceu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eReport all complaints/concerns/issues impacting customer satisfactionu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eEndorse company offeringsu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cp dir=\ltr\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu0026nbsp;u003cbru003eu003cstrongu003eu003cuu003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eQualifications: u003c/spanu003eu003c/spanu003eu003c/uu003eu003c/strongu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003cul dir=\ltr\\u003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eAbility to work a rotating schedule including evenings and weekendsu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eExcellent customer service, communication, and telephone skillsu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eStrong computer and internet competencyu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eProficiency in Microsoft Office applicationsu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eExperience using a contact center call management software is a plusu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eOutstanding organizational skillsu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003ePersonal commitment to excellenceu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eCustomer-focused, delivery oriented, values honesty and integrityu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eStrong multi-tasking skillsu003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:white;\\u003eu003cspan style=\color:black;\\u003eReal estate experience is a plus, but not requiredu003cbru003eu003cbru003e#LI-CW1 #LI-REMOTEu0026nbsp;u003c/spanu003eu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003c/ulu003e,hiringOrganization:{name:Realogy,sameAs:\,@type:Organization},identifier:{name:Realogy,@type:PropertyValue,value:7015BR},jobLocation:{address:{addressCountry:USA,addressLocality:Edina,addressRegion:MN,postalCode:55435,streetAddress:\,@type:PostalAddress},@type:Place},title:****T23:59:59}u003c/scriptu003e,CustomWebTrackerResponse:[],Abc:0,SolarErrorOccurred:false} capture-escaped-parsed-value=preloadResponse />

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