IT Training Lead

Profile

IT Training Lead
Lead the planning of training and communication of technology rollouts. Work in collaboration with the Project Manager to plan, track, and update tasks related to training and communication of large technology rollouts. Work with the IT Managers and Directors to coordinate training needs for their groups based on new project plans. Onboard, train and oversee contract trainers and other technology vendors. Onboard, train and mentor other firm technology trainers. Provide strategic input regarding new training techniques or approaches, change management communication and implementation, and IT project and initiative adoption. Determine the need for training by evaluating the needs of the attorneys and staff to increase their efficiency and effectiveness in the workplace. Build strong relationships with practice groups and departments; understanding their processes and workflows and identifying opportunities to leverage technology to drive efficiencies. Align needs and requirements to training content. Liaise with managers and attorneys to assess individual and/or group training needs, providing feedback, recommendations, and follow-up support for further training. Work with the User Support Analysts to determine trends in help desk tickets and determine if there is a training need as a result. Responsible for instructional design: prepare, develop, plan, organize and deliver curriculum and instructional materials (written, electronic, or other media) on existing core applications and new product rollouts. Develop training curriculum for super-users of technology, including the User Support Team. Monitor the training team’s progress on assignments. Prepare activity and progress reports for training and project activities. Provide Firm-wide training in accordance with the needs of the Firm. Schedule and train new hires on software and hardware used by the Firm. Offer just-in-time training to legal professionals designed to improve their practices. Conduct specialized training workshops to raise technology proficiency of staff, attorneys, and other Firm end-users. Conduct regular training workshops to reduce call volume into the Firm’s Help Desk. Continually evaluate and determine gaps in knowledge and determine the need for training. Maintain high visibility by providing desk-side coaching and ad hoc floor or remote support. Manage Summer Associate program – schedule, assist with outline development, and train Summer Associates. Manage Learning Management System (LMS) content, track and provide reporting on usage, and develop and assign learning plans in accordance with the needs of the Firm. Proactively research and recommend technology solutions that may benefit the Firm. Participate in hands on quality assurance testing of new applications/software. Maintain current understanding of legal technology trends and training techniques. Maintain detailed knowledge of all Firm core software/technology. Maintain detailed knowledge of all Firm and departmental policies, processes, and/or procedures. Provide technology support services to staff, attorneys, and other Firm end users. Assist on special technology projects as assigned by attorneys and/or management. Perform other duties as assigned.

Company info

Sign Up Now - MiamiCrossing.com