Consumer Engagement Professional 2 - Travel 75 Metro Atlanta GA

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Job Information
Humana
Consumer Engagement Professional 2 - (Travel 75%) Metro Atlanta, GA
in
Atlanta
Georgia
Description
The Consumer Engagement Professional 2 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Consumer Engagement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
Responsibilities
The Consumer Engagement Professional 2 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Will cover the Metro Atlanta and surrounding areas.
Customer Education
Educate brokers/GA's and promote use of electronic enrollment and quoting tools
Educate employees as required on Humana product and program options
Educate employers and consumers on Humana's innovative health resources. (i.e. EAP, Health Coaching, Disease Management programs, etc.)
Customer Engagement/ Activation
Establish well-being and engagement plans with employers/employees, execute on those plans
Create and capitalize on 'moments of influence' to drive consumer activation
Improve the consumer experience within the employer group segment
Design and staff wellness activities (i.e. 5k at employer group, champ camp, health fairs, etc) for employers meeting engagement parameters
Drive Go365 activation and engagement
Enrollment
Determine enrollment method for the customer, coordinate with broker/3rd Party as required
Plan, organize and execute enrollment activities in partnership with market pods, brokers, and 3rd party vendors
Coordinate necessary Humana resources and logistics support to ensure a positive customer enrollment experience
Required Qualifications
Effective communication and presentation skills
Solid leadership and personal accountability for work and productivity
Active resident Health and Life insurance licenses in Georgia or in process of pursuing (completion within 30 days of start date)
Willingness and ability to travel approximately 75% across assigned territory
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
Preferred Qualifications
Bachelor's Degree in Business, Health Promotion or comparable experience and background
Prior account management, health coaching or sales experience
Previous project management experience
A background in health, wellness, exercise or nutrition
Fully Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. If selected for the position, you will be required to take a Language Proficiency Assessment in English/Spanish. See Additional Information on testing
Additional information
Schedule:
Monday to Friday from 8 am to 5 pm. Or as clients/customers require.
Training: It
will be provided from others in the role, which can be in person in the local Humana office as well as online/virtual.
Work Location (Address):
100 Mansell Court East; Suite 400 | Roswell, GA 30076
% Travel: U
p to approximately 75% across assigned territory
Language Proficiency Testing (English/Spanish):
Any Humana associate who speaks with a member in a language other than Spanish and/or English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Scheduled Weekly Hours
40

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