ServiceNow Service Mapping Administratorremote virtual home office

Profile

Description

Would you like to design, deploy, and manage ServiceNow Service Mapping solutions while working from home? If so, this position could be for you.

The successful candidate will be responsible for designing, deploying, and managing ServiceNow Service Mapping solutions that meet both current and anticipated requirements.

Responsibilities

ServiceNow Service Mapping Administrator

Responsibilities


Design, deploy, and manage ServiceNow Service Mapping solutions for both on-premise and cloud resources
Define, create, and manage the Service Mapping infrastructure, including schedules, credentials, and mid-servers
Develop, document, implement, and maintain Service Mapping governance processes, procedures, standards, and policies
Define, create, and manage Service Mapping infrastructure, including patterns
Create and maintain Service Mapping-related documentation
Design, develop, and deploy new Service Mapping functionality
Ensure that Service Mapping is performing as expected
Ensure Service Mapping meets it requirements, including schedule scope, schedule completion and CMDB data population
Define, create, and monitor Service Mapping health reports and dashboards
Identify, investigate and resolve Service Mapping issues in a timely manner
Design, implement, and manage Service Mapping integrations with other systems
Keep Service Mapping aligned with other methods of populating the CMDB
Raise awareness and provide guidance to improve the understanding of Service Mapping and how it updates the CMDB
Ensure Service Mapping meets both the current and anticipated scope
Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed
Communicate technical challenges and solutions to both technical and non-technical audiences


Required Qualifications


Comprehensive understanding and background in ServiceNow Service Mapping and how it should populate the CMDB
3 years hands-on experience designing, implementing, and managing ServiceNow Sevice Mapping
Experience developing, documenting, implementing, and maintaining ServiceNow Service Mapping governance processes, procedures, policies and related documentation
Strong understanding of application architecture
Experience mapping large and complex applications
Strong understanding of ServiceNow Discovery and how it integrates with Service Mapping
Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, Discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)
Familiarity with XML and JSON/script language concepts
Experience working with IT Application Owners and Enterprise Architecture to ensure effective Service Mapping solutions
Experience mapping cloud resources to applications
Experience with Java scripting
Strong analytical and problem-solving ability
Resourceful, takes the initiative to accomplish goals and objectives
Excellent communication (written and verbal) and interpersonal skills with technical and non-technical audiences


Desired Qualifications


ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) - Service Mapping
ITIL Foundation certified
ServiceNow Certified Implementation Specialist (CIS) - Discovery is a plus


Scheduled Weekly Hours

40

Company info

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