Implementation Analyst for Point of Care

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Implementation Analyst for Point of Care
Lincoln, NE
TELCOR Inc, a nationally recognized innovator in the healthcare informatics industry, is looking for an energetic, focused, motivated team member to work as an Implementation Analyst, providing excellent customer care for TELCOR's Point of Care product line. Telecommuting is not available for this position.
THE TELCOR POINT OF CARE (POC) PRODUCT LINE
TELCOR's Point of Care software products, installed with over 1,200 connections throughout the US, Canada and Europe, successfully addresses the need for cost effective integration of laboratory results performed on devices remotely located outside the clinical laboratory into the Laboratory/Clinical Information System. As a byproduct of this integration, the product also provides operator, device and QC data in a format that reduces the labor needed to monitor and control the point of care program.
IMPLEMENTATION ANALYST RESPONSIBILITIES
The Implementation Analyst works with the assigned customer to implement the TELCOR POCT software remotely from corporate offices in Lincoln, NE. This includes, but is not limited to, establishing interfaces from a variety of testing devices deployed outside the clinical laboratory to the customer*s designated information system along with all of the management tools included therein. This includes working with a team of individuals at a customer account not limited to, point of care coordinators, laboratory management, IT, network specialist, etc. Specific duties include:
Follow documented work plans to remotely implement TELCOR POCT products at customer sites
Interview customer to determine current workflow and provide configuration options to best meet the customer*s needs
Establish regularly scheduled conference call with the customer and lead, document and distribute call information in written minutes
Establish communication from POCT devices to QML using third-party hardware and software tools
Perform structured remote training on use of the TELCOR POCT products
Discuss and document order and result codes required for posting results to the customer*s information system
Perform testing to the customer*s information system
Support the customer during their interface validation activities
Coordinate all go-live activities and monitor the customer*s activities for six weeks post live
Perform documented post-live activities and customer training in preparation for transfer to support
Complete support transfer documentation
Record time (hours) spent on customer*s implementation activities in time recording software
Document/update in issue tracking when an implementation issue presents that is outside the scope of normal implementation activities
Complete implementation activities in time recording software as required for customer billing
Implement add-on device type(s), add-on facility(s) and interface conversions as assigned
Develop and/or execute internal training materials for the POCT team as assigned
Develop end-user software troubleshooting materials as assigned
Update Device Tips and LIS Tips as applicable
Escalate problems according to the established POCT Escalation Procedure
Participate in the after-hours on-call customer support rotation
Participate in continuing education
Participate in all necessary POCT team meetings
Follow all defined POCT processes and procedures
Respond to unscheduled implementation calls in a professional, friendly, timely and helpful manner
DESIRED SKILLS AND EXPERIENCE
Bachelor of Arts/Bachelor of Science Degree
Licensed clinical professional (Medical Technologist or Technician, RN, RRT, etc.)
Strong PC computing experience (e.g. Microsoft Office, Windows operating systems)
Clinical laboratory software experience
Must be able to work out of our Lincoln, NE office; this is not a telecommuting position
Verbally engaging, energetic, team player
Good interpersonal skills; listening, speaking and writing
Good presentation/instructional skills; verbal and written
Problem solving skills
Attention to detail
Good organizational skills with a proven ability to prioritize and manage multiple tasks and responsibilities
Highly motivated self-starter
Work effectively in an open office and team environment
TELCOR BENEFITS AND COMPENSATION
Open work environment
Company-provided amenities
Competitive salary
Group insurance
Medical (75% of premium paid by TELCOR)
Dental
Vision
Life and AD&D
Short and Long Term Disability
Identity theft
Health Savings Account (HSA) with company contributions
S125 Flexible Spending Accounts
401(k) profit-sharing plan with employer matching
100% vested at 1 full month of employment
10 days paid vacation with increased vacation accrual after 2 years of employment
7 personal days
Paid holidays
Continuing education reimbursement
Professional certification reimbursement
WELCOR – TELCOR’s wellness program
On-site fitness classes, including yoga
Wellness website
Personal Enrichment dollars used to expand your horizons
Lunch and Learns
Team building events
Team sports
TELCOR is an Equal Opportunity Employer.
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