Associate Director Branch Management

Profile

Job Information
Humana
Associate Director, Branch Management
in
Lady Lake
Florida
Description
SeniorBridge is looking for a professional Branch Manager to lead, support and grow branches in the Naples/Fort Myers region. The Branch Manager is responsible for managing resources and staff, developing and attaining sales goals, delivering exceptional customer service, and achieving branch growth.
SeniorBridge is Humana's wholly-owned home care business acquired in 2012. At SeniorBridge, we're passionate about helping families and loved ones find solutions that make life better. We provide concierge care management, private duty nursing, and personal care assistance services to seniors.
Responsibilities
Branch Management is specifically responsible for one or more of the following: private pay, in home, or certified home health branches. Responsibilities include the following:
Develops and implements branches/ offices operational plan to meet budget, growth, and service goals
Creates and oversees branch office recruitment plan to hire, develop, manage, and retain qualified Associates
Collaborates with VP of Sales and Marketing to create and facilitate successful branch specific growth strategies, sales, and marketing plans
Actively networks and builds relationships within the branch service area to increase positive company visibility within the community, promote branch growth and cultivate recruitment pipelines
Directs all day-to-day operational functions; ensures that operational metrics are monitored and on target; analyzes regional trends with an eye to growth and expansion and proactively manages any variances from plan
Ensures customer-focused service, internal and external client satisfaction
Enhances and protects company's reputation, assets and good-standing in the community
Innovates and creates initiatives to enhance the company's reputation and growth
Required Qualifications
Bachelor's degree or equivalent healthcare experience.
6 years progressive supervisory experience in homecare or related field
Proven sales or effective networking experience
Solid experience or professional contacts with community based organizations in the geographic market.
Proven ability to lead teams and build strong working relationships, internally and externally
Proficient with Microsoft applications: Outlook, Word, Excel, and PowerPoint
Proven understanding of financial processes, P&Ls, budget management and margins
Strong organizational and analytical skills; ability to balance multiple initiatives and prioritize workload
We will require full COVID vaccination (**** for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve. This job requires close personal interaction with patients. You will not be able to social distance.
If progressed to offer, you will be required to provide proof of full vaccination where allowed by law. Medical and religious exemptions will be considered on a case by case basis. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.
This role is considered patient facing and is part of Humana At Home's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
This role is a part of Humana's Driver Safety program and therefore requires and individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,00 limits
Preferred Qualifications
Master's degree preferred
Working knowledge of home care sales
Additional Information
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire SMS Text Messaging to enhance our hiring and decision-making ability. Modern Hire SMS Text Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule
Scheduled Weekly Hours
40

Company info

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