Sr. Voice Engineer/Admin

Profile

Please send your resume directly to Duke Zupanski: ****
SchoolsFirst FCU is looking to add a Sr. Voice Administrator to their growing team. This is a direct hire or contract to hire engagement for a rapidly growing and expanding company that offers excellent benefits and growth potential. The Sr. Voice Administrator will ensure the stability, integrity and performance of all data and Telephony based enterprise services. This will be achieved through participating in the installation, monitoring, maintenance, support, and troubleshooting of all WAN, LAN, Internet, wireless, data center
and storage interconnect networks, communication links and associated hardware and software. Success in this role demands solid technical knowledge and experience, excellent organizational skills and an eagerness to do whatever it takes to get the job done effectively and efficiently while continually challenging and improving the status quo.
Responsibilities
Performs configuration, scripting, testing and implementation of all telephony applications for phone system, internal Call Center
and remote facilities.
Device Implementation and administration
Network Monitoring and Troubleshooting
Creates technical system and script design documentation.
Coordinates with other divisions and business units to ensure quality of service provided meets with expectations.
Analyzes and evaluates impacts of service requests.
Works with carriers to place install/disconnect orders.
Ensures proper documentation of system configurations associated with assigned service requests.
Conducts appropriate maintenance, upgrades, and test plans and performs configuration clean- of scripting protocols for various UCCE, Call Manager, Unity, IPCC Express releases.
Identifies opportunities to gain efficiencies and/or improved delivery of service.
Serves as technical project lead for assigned service requests.
Performs other related duties as required
Education & Certifications
College diploma or university degree in the field of computer science, computer information systems, or computer engineering preferred.
CCNP or CCIE Voice preferred
Experience
8 years technical business experience
8 years process development, support and implementation of systems architect
8 years' Experience with Cisco
Call Manager Solution Architecture and Integration Design.
5-7 years' Experience in Financial Services vertical a plus.
5-7 years' Experience with Cisco
UCCE/ICM Solution Architecture and Integration Design.
5-7 years' Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.
8 years' Experience managing large and small projects with tight timelines.
5-7 years' Experience with multi-vendor routers and Switches
5-7 years' Experience in capturing and analyzing sniffer traces and packet captures
5-7 years' Experience using the following telephony systems: UCCE, IPIVR (or CVP), Unity, Call manager, basic SQL querying skills.
Requirements
Advanced knowledge of Cisco Voice and Call Center environment is essential.
Strong knowledge of VoIP Telephony, Cisco Call Manager 8.5, Cisco Unity Connections 8.5, IPIVR 8.5, and other UCS family products
Thorough working knowledge of Cisco
UCCE 8.5 or above (otherwise known as ICM Enterprise) development and deployment as well as Script Design and Deployment with an emphasis on Call Type reporting metrics.
UCCE/ICM Enterprise script, design, deployment experience.
Solid understanding of Cisco
database schema.
Ability to establish and maintain effective work relationships with all levels of personnel both internally and externally; e.g. leadership, executives, clients, vendors, and agencies.
Network Design
Skilled with scripting and automating execution of configuration and data collection tasks utilizing tools and languages such as CatTools, PERL, Python, TCL/TKL, SQL, JavaScript, Cisco
EEM etc.
Familiarity with a broad cross section of IT technologies and disciplines including wintel architectures, UNIX/Linux, SAN, enterprise financial class applications and their interactions.
Ordering, provisioning, turn up and troubleshooting of enterprise class telecommunication lines (Metro-E, DS-3, OC-3 etc.)
Solid theoretical knowledge and hands on experience configuring, troubleshooting, and managing most of the following software's, protocols and technologies:
Enterprise class SAN switches & directors, routers, switches, load balancers, network security appliances, WAN accelerators, and intelligent port aggregators and taps.
SAN interconnections: FCP, ISL, E_Port, ELS, CHC, RSCN, FAIS, multipath, zoning, LUN masking, WWN, SNS.
Switching- L2 fundamentals, iVLANs, 802.1q, 802.1w, ISL 802.1d, 802.1x, TLB, SRB, VACL's, Link and Port
Responsibility and Oversight– Financial and Supervisory
This individual will have no direct reporting teammembers but may work as a technical lead within particular projects.
No budget responsibility or signing authority
Working Conditions and Travel
No regular travel is required. Local travel may be required as needed to support business operations
Responsibilities sometimes require working evenings and weekends, occasionally with little advance notice.
On Call
This position will be part of a paid on call rotation supporting the production environment 24x7x365
Must be legally authorized to work in the US.
SchoolsFirst FCU
Web: ****

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