Digital Industries Sales Support Operator Multiple Locations

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Flexible LocationThe Sales Support Operator will be responsible for handling a large volume of daily order entry as well as a steady flow of inbound customer calls. The position will service Industrial OEM’s, End Users and Distributors and will also work regularly with Industrial sales engineers and sales management. Must have the ability to understand and navigate through multiple systems such as: SAP, PHILOS, Industry Mall, and other Siemens online tools. Utilize PHILOS to enter, manage, and prioritize case load to attain established service level agreements. Will need to have organizational familiarity to transfer customers appropriately throughout other support organization within Siemens Industry Inc.nnThe Sales Support Operator will be responsible to help managing our orders mailbox to be sure orders are keyed in a timely manner.nWill review orders and quotes to be sure incoming orders are technically and commercially correct.nSupports customers by providing information while providing efficient and courteous service.nParticipates in investigating and resolving semi-complex problems. .nReceive inbound phone calls from our customers and provide them with a high level of support.nUtilize SAP to run open order reports.nProvide customers with Submittal packages where applicable. nFollow up and engage Plants, Customers, Business Partners (BU and Plants) and Customer Support as required until the expected release date for open lines are addressed accordingly.nn Requirements:nnHigh Level of professionalism and excellent customer service skills.nAbility to multitask and handle a high volume of work accurately.nExcellent verbal, written, and organization skills.nDesire to grow within the company.nAbility to work within a team environment. This role involves a daily shift in responsibilities with other teammates.nAbility and desire to learn assigned business segment product line, and may need to take internal product training classes.nProficient with Excel including lookup functionality..nStrong data analytical skills to identify patterns and trends.nStrong problem solving skills.nExcellent customer communication skills and a high level of professionalism.nAbility to multi-task and work autonomously as individual contributor as well as in a team environment. nExcellent verbal, written and organizational skills.nAbility to develop and cultivate relationships internal and external to Customer Support to drive business objectives and results.nnEducation / Experience:nnAssociate degree is preferred. HS diploma or equivalent required. n2 years of experience in a Customer Support role. Experience with industrial and/or construction electrical industry.n*LI-CYLOrganization: Digital IndustriesCompany: **MEMBERS ONLY**SIGN UP NOW***..Experience Level: Early ProfessionalJob Type: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here.Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here.,qualifications:UNAVAILABLE,responsibilities:UNAVAILABLE,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2020-04-14T00:00:00 0000,employmentType:UNAVAILABLE,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2021-04-14T16:22:41.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Siemens,sameAs:****States of America}},{@type:Place,address:{@type:PostalAddress,addressLocality:Alpharetta,addressRegion:Georgia,streetAddress:UNAVAILABLE,postalCode:UNAVAILABLE,addressCountry:United States of America}}]}

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