Director Claim Advocates

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Aon is hiring a Director, Claims Advocate to support our Reinsurance business In this role, you will work closely with the sales team to provide world class customer experience and be a part of the best-in-class client services team in the reinsurance industry. We are looking for a candidate who is excited to lead a team of technicians that support our clients wherein you are the dedicated advocate for your clients and build and implement your individual career development plan with dedicated mentors that will assist you along the way.Position Responsibilities:Be responsible for running premium in excess of $1m on behalf of your dedicated clientsHandle the reinsurance assets of our valued clients, including Fortune 500 companiesAssist our clients in the notifications and explanations to reinsurers of individually reported claims, complex claims and/or catastrophe claimsCollaborate with the sales team to provide an extraordinary customer experienceLead a team of technicians that support our clients wherein you are the dedicated advocate for your clientsOpportunity to travel domestically to client offices to manage and coordinate claim auditsPerform claim advocate responsibilities, including handling claim process, being a resource and guide to clients experiencing a cyber incident, leading communication between client/insured, assisting clients and brokers with coverage issuesAssist with sophisticated coverage issues and resolve differences by providing contract interpretation and claim informationLead “Delivering Aon United” efforts with Broking Leaders, broader Cyber Solutions, Aon Global Risk Consultants, Reinsurance, Claims and other broking teams by building a pipeline and embedding a culture that drives that agenda across the network to accelerate revenue growthWork closely with the Risk/Healthcare providers to ensure the highest levels of service for Aon, identifying any areas of issue for resolution or escalation as appropriate.Be able to proactively anticipate and present to clients the best strategy to resolve the claimOccasional opportunity to attend trade shows and conferences, which will offer you opportunities for networking and meeting industry expertsAssist Clients (and client’s insureds) with large catastrophe events and other large, complex lossesGrow the revenue and profitability of your client portfolio, including meeting annual revenue target for this portfolio.Be part of a team that handles over $20B in ceded reserves per yearHandle collateral on behalf of your clients – often in excess of multiple millions of dollars per yearSeeks continuous learning and training on new tools, abilities and professional development.Desired ExperienceBachelor's Degree or equivalent years of shown experience.12 years’ experience in reinsurance, claims, reinsurance accounting and/or broker client servicesInsurance and/or Reinsurance claims experience is keySuccessful completion of Aon’s technical training program or equivalentWorking knowledge of MS Office suite of products, advanced in excelExcellent interpersonal and communication skills (both oral and written) with the ability to work with all levels within an organization;Ability to think strategically and analytically, as well as solve problems by thinking creatively;Highly organized individual, with strong attention to detail and accuracyPromote creativity in communicating new ideas and approaches for clients or prospects; promote a positive demeanor in always trying to improve a program.Ability to work well independently and to also collaborate as part of a bigger teamAbility to mentor and train othersHow will your skills help you be successful in this role?Given a more senior team role, you’ll handle more complex accounts and more revenueAnticipates and ensures all client needs are met Ability to work with limited direction, very proactive and highly drivenAbility to work as part of a team and on your own initiativeTrains and mentors others successfully. How we support our colleagues  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.   Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.  Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.  We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on **** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is [$100,000. to $150,000.] annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.  The salary may also be adjusted based on applicant’s geographic location. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.  Eligibility for benefits is governed by the applicable plan documents and policies.      #LI-MA1#LI-HYBRID#LI-REMOTE  2523100,qualifications:UNAVAILABLE,responsibilities:Aon is hiring a Director, Claims Advocate to support our Reinsurance business In this role, you will work closely with the sales team to provide world class customer experience and be a part of the best-in-class client services team in the reinsurance industry. We are looking for a candidate who is excited to lead a team of technicians that support our clients wherein you are the dedicated advocate for your clients and build and implement your individual career development plan with dedicated mentors that will assist you along the way.Position Responsibilities:Be responsible for running premium in excess of $1m on behalf of your dedicated clientsHandle the reinsurance assets of our valued clients, including Fortune 500 companiesAssist our clients in the notifications and explanations to reinsurers of individually reported claims, complex claims and/or catastrophe claimsCollaborate with the sales team to provide an extraordinary customer experienceLead a team of technicians that support our clients wherein you are the dedicated advocate for your clientsOpportunity to travel domestically to client offices to manage and coordinate claim auditsPerform claim advocate responsibilities, including handling claim process, being a resource and guide to clients experiencing a cyber incident, leading communication between client/insured, assisting clients and brokers with coverage issuesAssist with sophisticated coverage issues and resolve differences by providing contract interpretation and claim informationLead “Delivering Aon United” efforts with Broking Leaders, broader Cyber Solutions, Aon Global Risk Consultants, Reinsurance, Claims and other broking teams by building a pipeline and embedding a culture that drives that agenda across the network to accelerate revenue growthWork closely with the Risk/Healthcare providers to ensure the highest levels of service for Aon, identifying any areas of issue for resolution or escalation as appropriate.Be able to proactively anticipate and present to clients the best strategy to resolve the claimOccasional opportunity to attend trade shows and conferences, which will offer you opportunities for networking and meeting industry expertsAssist Clients (and client’s insureds) with large catastrophe events and other large, complex lossesGrow the revenue and profitability of your client portfolio, including meeting annual revenue target for this portfolio.Be part of a team that handles over $20B in ceded reserves per yearHandle collateral on behalf of your clients – often in excess of multiple millions of dollars per yearSeeks continuous learning and training on new tools, abilities and professional development.Desired ExperienceBachelor's Degree or equivalent years of shown experience.12 years’ experience in reinsurance, claims, reinsurance accounting and/or broker client servicesInsurance and/or Reinsurance claims experience is keySuccessful completion of Aon’s technical training program or equivalentWorking knowledge of MS Office suite of products, advanced in excelExcellent interpersonal and communication skills (both oral and written) with the ability to work with all levels within an organization;Ability to think strategically and analytically, as well as solve problems by thinking creatively;Highly organized individual, with strong attention to detail and accuracyPromote creativity in communicating new ideas and approaches for clients or prospects; promote a positive demeanor in always trying to improve a program.Ability to work well independently and to also collaborate as part of a bigger teamAbility to mentor and train othersHow will your skills help you be successful in this role?Given a more senior team role, you’ll handle more complex accounts and more revenueAnticipates and ensures all client needs are met Ability to work with limited direction, very proactive and highly drivenAbility to work as part of a team and on your own initiativeTrains and mentors others successfully. How we support our colleagues  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.   Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.  Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.  We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on **** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is [$100,000. to $150,000.] annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.  The salary may also be adjusted based on applicant’s geographic location. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.  Eligibility for benefits is governed by the applicable plan documents and policies.      #LI-MA1#LI-HYBRID#LI-REMOTE ,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2023-02-17T18:11:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2024-02-17T18:12:41.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****Tower Suite 1100n5600 W. 83rd Street,postalCode:55437,addressCountry:United States}}}

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